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VOUCHER FOR A NEW CONTRACT NOT RECEIVED

parivesh11
First Timer
Private Message
Message 3 of 3

Hi,

 

They promised to give 130 Pounds Voucher based on contract renewal, it has been 6 months and multiple followups, no Voucher received. Its very painful to call them and explain again and again. They gave me a reference number also based on this promise, but today customer care agent is totally denying that. Please help.

 

Regards,

Parivesh

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2 REPLIES 2

Arne-TalkTalk
Support Team
Staff
Private Message
Message 1 of 3

Hi @parivesh11 

 

Thanks for your post

I can look into this but first, can you please update your community profile to include:

 

Name

Telephone number or account number.


Please do not post this information on this thread. Once you've updated your profile please post in your topic to confirm it's updated.


Regards

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Gliwmaeden2
Community Star
Private Message TalkTalk
Message 2 of 3

I'll move this to the billing section for you, @parivesh11.

 

Please complete your community forum profile details for TT staff to identify your account. 

 

You need to go via your avatar/name; settings; Personal Information  SAVE CHANGES. 

 

Staff reply during the day, Monday to Friday. 

Gliwmaeden2, a fellow customer.
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