Eero 6 updated overnight and now issues with 2.4 ghz devices

[phils5887]

My eero 6 updated last night and all my 2.4 hz devices have stopped working. 

I managed after lots of messing to get some things back on but the 2.4 still keeps dropping. Ive tried turning ipv6 on and off.  Legacy mode and pausing 5hz. I think its now a router issue? 

Ive tried multiple resets both hard and via the app. 

Before the update everything seemed ok but some of the 2.4hz devices did disconnect on and off on a dsily basis.

My ring camera won't connect at all even when pausing the 5hz.

Do you have any idea?

Thank you

[Michelle-TalkTalk]

Hi Phil,

Thank you and apologies again for the delay.

Thanks

Michelle

[phils5887]

Hi Michelle 

That's fine 🙂 

Thanks for keeping me updated, many thanks.

Phil

[Michelle-TalkTalk]

Hi Phil,

The devices manager advised that eero are still investigating this. I don't think we'll know more now until next week but I'll keep you updated.

Michelle

[Michelle-TalkTalk]

Afternoon Phil,

I've not heard back as yet but we have a meeting with the devices manager later on this afternoon so hopefully I'll know more then.

Thanks

Michelle

[phils5887]

Good day Michelle 

Did the eero team find anything as yesterday it was still disconnecting regularly the zmodo?

Kind regards Phil

[Michelle-TalkTalk]

Hello,

No problem 🙂 EERO are currently taking a look.

Michelle

[phils5887]

Hello Michelle 

Thanks very much.

The support is very much appreciated.

Kind regards Phil

[Michelle-TalkTalk]

Hi Phil,

Thanks for the update. I've raised this back to our Devices Team and I will keep you updated.

Thanks

Michelle

[phils5887]

Good afternoon Michelle 

Thanks for checking in.

All seems steady apart from one camera, a zmodo 2.4ghz keeps disconnecting and reconnecting. I don't know if this could be looked at?

It didn't do it on the other router? I do have two of them and ones been fine.

Thanks again

Phil

[Michelle-TalkTalk]

Morning Phil,

How has your connection been over the weekend?

Thanks

Michelle

[Michelle-TalkTalk]

Hi Phil,

I'm glad to hear this and I will check back in with you next week just to ensure that everything is still ok.

Michelle 🙂

[phils5887]

Good morning 

Thanks for checking in on me.

All seems okay at the moment thank you.

I appreciate your help and swift responses.

Kind regards Phil

[Michelle-TalkTalk]

Morning Phil,

How has your connection been last night?

Thanks

Michelle

[Michelle-TalkTalk]

Great thank you, I'll check back in with you in the morning.

Michelle 🙂

[phils5887]

Hi Michelle 

Sure i will keep an eye on it closely.

Will keep you posted.

Appreciate the fast replies.

Kind regards Phil

[Michelle-TalkTalk]

Hi again,

Thanks for the update. Would it be possible to monitor this for 24hrs to see if the devices now remain connected following the change?

Thanks

Michelle

[phils5887]

HI Michelle 

Ive refitted the eero. A lot of the devices came back online but i had to manually reset and add the reolink camera and another camera cam720. When i plug in the old one i never have to so this. They seem to be up again. But this happened yesterday and they then dropped off?

I cant understand how the eero is so bad with 2.4 ghz devices. 

Kind regards 

[Michelle-TalkTalk]

Hi Phil,

I've received an update to advise that eero have manually adjusted the channel to avoid interference. Would you mind retesting please and let us know if there is any improvement?

Thanks

Michelle

[Michelle-TalkTalk]

Hi Phil,

Thanks for confirming and I will let you know as soon as the team come back to me.

Thanks

Michelle

[phils5887]

 Hi Michelle 

Im not too sure if it updated again, i thought i was on 7.3.0 software yesterday.  The devices dropped off at different times. The ring camera went down just after midnight and i think the updates occur around 3am? 

I have no drama when using an old router although very poor signal. The eero meshes through my amazon alexas giving great speed/coverage on the 5ghz band. 

There is definitely something up with the eero since the recent updates.

Looking forward to hearing from you 

Kind regards Phil