If you take full fibre, without a voip service, ten your copper line will cease as will your old number.
You may be able to transfer your existing phone number to an external VOIP provider, but there are no guarantees, you would have to see if the provider can initiate this.
Please log in to My Account if you need to view or pay your bill, manage boosts and track your usage. From My Account you can also check your connection and test your line for any issues in the Service Centre.
