on 01-09-2013 06:54 PM
I am receiving the above error message when attempting to login to my webmail via http://webmail.homecall.co.uk. I have been using this email address for many years and so this email address is very, very important as it has essential information held within it. I am also unable to view important emails that I have received recently and communicate with various people/organisations. My wife has a similar email address and this is causing her equal distress at it's unavailability.
Please help urgently.
04-09-2013 12:47 PM - edited 04-09-2013 12:50 PM
No, the error was showing when I and my wife (and others) were attempting to access our email account via http://webmail.homecall.co.uk/webmail?index=1 . This IS the email address used for access to 'My Account' but this access was fine. The issue resolved itself(?) on Tuesday morning BUT, for future reference, I need to know what occurred to cause this 'outage' as this was a worrying time for my wife and I. I have not received any communication or seen any details on TalkTalk webpage regarding this 'outage' which is concerning.
Are you able to obtain the details of this issue?
A further issue has arisen in that I wish to be able to change my wife's homecall password and a tinyonline email account password via 'My Account' -> Profile & settings -> Manage your email and Password -> Manage existing address. I am unable to add these email addresses as it displays '????????@tinyonline.co.uk cannot be added to this account because either the email address or password was incorrect.' but they are both correct!
Is there something I'm doing wrong?
09-09-2013 01:07 PM - edited 09-09-2013 01:08 PM
I'm glad to hear that your webmail is working again, apologies for any inconvenience (the incident reports states that the issue was caused by a faulty hardware component).
I am really sorry but if you are unable to import the email addresses into your My Account then unfortunately you will be unable to manage the email address (change password), although you should be able to continue using the email account (send and receive emails).
on 09-09-2013 05:21 PM
Can you provide a reason why I cannot import the email addresses (homecall email address and tinyonline email address) into your My Account?
on 12-09-2013 02:58 PM
I've been advised that you should be able to add this in My Account providing you know your email address and password. If not then we can raise this. (please do not post any of this information on this thread)
on 13-09-2013 12:10 PM
Unfortunately I'm unable to add these email addresses into My Account. I do have the correct passwords and email addresses - checked these by logging into the email accounts! Not sure what you mean by 'we can raise this' but please do if this will fix the issue.
on 19-09-2013 09:42 AM
Apologies for the delay.
Please can you update your forum profile to include an alternative contact number (please do not post this on this thread)
I can then raise this to our Network Team. Please bump this thread to confirm once your forum profile has been updated.
on 25-09-2013 11:08 AM
I'm really sorry I haven't already asked this, please can you confirm the error message you receive?
When i raise this to our Network Team, just to advise we can't guarantee that this will be linked to My Account.
on 01-10-2013 02:17 PM
Unfortunately due to this message, we are unable to investigate this further. This is for security purposes.
on 07-10-2013 01:52 PM
I know this can be frustrating, but that email account can't be added because it would be impossible for us to confirm without doubt who the mail account belongs to.