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TV Support

For help with your TalkTalk TV box, channels and apps.

Channel 4 only not recording.

NEWbrain1
Chat Champion
Private Message TalkTalk

on ‎05-03-2023 01:17 PM

Message 3 of 3

I have noticed recently that Ch 4 programmes are not recording on my Huawei box when requested, however, Ch + 1 does record.

This recording issue has been raised before but as far as I know a solution has not yet been found.

 

Help please. 

Labels:
0 Likes
2 REPLIES 2

NEWbrain1
Chat Champion
Private Message TalkTalk
In response to fr8ys

on ‎05-03-2023 05:48 PM

Message 1 of 3

Thank you very much.

0 Likes

fr8ys
Community Star
Private Message TalkTalk

on ‎05-03-2023 05:32 PM

Message 2 of 3

This has been reported to YouView and they have been able to replicate the issue.

 

This may not be an issue with the box, but with the owners of the Mux on which C4 is broadcast and YouView and the Mux owners are investigating.

 

There is a thread on the YouView forum where a TalkTalk customer has been helping with the investigation into this issue.

 

I'm afraid it's a wait and see situation.

Please remember to mark Solved Posts with Best Answer. Doing so helps other customers and saves TalkTalk's Support Team time by only looking at unsolved topics. Thanks, Steve (a fellow customer).
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