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New Contributor
Woodhill
Posts: 4
Registered: ‎21-11-2012
Founder

Broadband Service Keeps Dropping

The broadband service keeps on dropping and then the router eventually goes through the process of resetting. This can happen every 10 minutes and then sometimes it can be stable for hours on end. There seems to be no rhyme or reason for this, so any advice anyone has would be helpful.

I have a DSL 2780 router supplied by Talk Talk and I am running a Vodafone Sure signal through this as well as my wifi connection. I tried a period without the Suresignal plugged in but the signal still dropped when it wasn't plugged in. I have the following log from the router from Sunday morning. It means nothing to me, but hopfully someone will be able to interpret it.


Nov 18 07:23:46 , Time synchronized at 2012/11/18, 07:23:46.
Nov 18 07:23:44 , Peer failed to respond to CHAP challenge.
Nov 18 07:23:44 , Remote management is disabled.
Nov 18 07:23:44 , Block WAN PING is enabled.
Nov 18 07:23:44 , DMZ disabled.
Nov 18 07:23:43 , IPCP: secondary DNS address 62.24.139.9.
Nov 18 07:23:43 , IPCP: primary DNS address 62.24.134.5.
Nov 18 07:23:43 , IPCP: remote IP address 78.149.176.1.
Nov 18 07:23:43 , IPCP: local IP address 78.149.184.194.
Nov 18 07:23:43 , CHAP authentication succeeded.
Nov 18 07:23:04 , PPP: Connection terminated.
Nov 18 07:22:28 , PPP: Connection terminated.

Nov 18 07:21:15 , PPP: Connection terminated.
Nov 18 07:21:08 , PPP: No response to 14 LCP echo requests.
Nov 18 07:16:07 , DHCP: Server sending ACK to 192.168.1.6. (Lease time=86400).
Nov 18 07:16:07 ,DHCP: Server receive REQUEST from 00:1b:77:f2:8b:95.
Nov 18 07:15:53 , DHCP: Server sending ACK to 192.168.1.6. (Lease time=86400).
Nov 18 07:15:53 ,DHCP: Server receive REQUEST from 00:1b:77:f2:8b:95.
Nov 18 07:03:05 , DHCP: Server sending ACK to 192.168.1.9. (Lease time=86400).
Nov 18 07:03:05 ,DHCP: Server receive REQUEST from 00:0e:58:40:5f:de.
Nov 18 06:30:10 , Time synchronized at 2012/11/18, 06:30:10.
Nov 18 06:30:08 , Peer failed to respond to CHAP challenge.
Nov 18 06:30:08 , Remote management is disabled.
Nov 18 06:30:08 , Block WAN PING is enabled.
Nov 18 06:30:08 , DMZ disabled.
Nov 18 06:30:07 , IPCP: secondary DNS address 62.24.139.9.
Nov 18 06:30:07 , IPCP: primary DNS address 62.24.134.5.
Nov 18 06:30:07 , IPCP: remote IP address 78.149.176.1.
Nov 18 06:30:07 , IPCP: local IP address 78.149.183.136.
Nov 18 06:30:07 , CHAP authentication succeeded.
Nov 18 06:29:28 , PPP: Connection terminated.
Nov 18 06:28:47 , PPP: Connection terminated.
Nov 18 06:28:10 , PPP: Connection terminated.
Nov 18 06:27:34 , PPP: Connection terminated.
Nov 18 06:27:27 , PPP: No response to 14 LCP echo requests.
Nov 18 05:54:30 , Time synchronized at 2012/11/18, 05:54:30.
Nov 18 05:54:28 , Peer failed to respond to CHAP challenge.
Nov 18 05:54:28 , Remote management is disabled.
Nov 18 05:54:28 , Block WAN PING is enabled.
Nov 18 05:54:28 , DMZ disabled.
Nov 18 05:54:27 , IPCP: secondary DNS address 62.24.139.9.
Nov 18 05:54:27 , IPCP: primary DNS address 62.24.134.5.
Nov 18 05:54:27 , IPCP: remote IP address 78.149.176.1.
Nov 18 05:54:27 , IPCP: local IP address 78.149.182.189.
Nov 18 05:54:27 , CHAP authentication succeeded.
Nov 18 05:53:34 , PPP: Connection terminated.
Nov 18 05:52:57 , PPP: Connection terminated.
Nov 18 05:52:21 , PPP: Connection terminated.
Nov 18 05:51:45 , PPP: Connection terminated.
Nov 18 05:51:38 , PPP: No response to 14 LCP echo requests.
Nov 18 05:10:09 , Time synchronized at 2012/11/18, 05:10:09.


Any help in solving this issue would be most welcome.

Thanks
New Contributor
Woodhill
Posts: 4
Registered: ‎21-11-2012
Founder

Re: Broadband Service Keeps Dropping

I am assuming the reason no one from Talk Talk has answered my original post is because I did not answer the New Topic Questionaire. The answers are now shown below:

New Topic Questionnaire
1.What make/model router are you using?
DSL 2780 router supplied by Talk Talk
2.Have you tested with a different router, if so what is the make/model?
No I do not have a spare compatible router
3.Have you tested a different micro filter?
Yes
4.Do you have an NTe5 BT Master Socket?
No. I have an old fashioned BT Master Socket
5.If yes, did you notice any improvement in your speed when in the test socket?
N/A
6.If no, is your modem connected to the master socket?
Yes.
7.How many telephone extension sockets do you have?
Four
8.Are you using any extension cables, alarm systems or sky boxes?
Yes, I have a Sky Box and a Vodafone Sure Signal Unit
9.Do you have any issues with your phone service?
No
10.Apart from the stability of your broadband, do you have any other issues?
No

The following information may also be useful along with the LOG data on my original post.

DSL (Sync) Summary


System Uptime 29:48:32
Modem DSL(Sync) uptime 12:15:52
ADSL Mode G.dmt
Interleaving On
DSL Line Speed up 448 kbps
down 4224 kbps

Line Attenuation up 16.0
down 34.0

SN Margin up 22.0
down 16.5

I would be very grateful for some assistance on this matter.

Many thanks
OCE_Mark
Posts: 39,353
Topics: 10
Kudos: 753
Solutions: 428
Registered: ‎14-09-2009
Founder

Re: Broadband Service Keeps Dropping

Hi Woodhill,

In relation to this issue the first stage of testing is to test an alternative router in the test socket.

Can you confirm if you are able to obtain an alternative router for testing. If not we will be able to supply one.

Regards

M:smileyhappy:



New Contributor
Woodhill
Posts: 4
Registered: ‎21-11-2012
Founder

Re: Broadband Service Keeps Dropping

Hi Mark

I have had the current router in the master socket for a week now and it has been much more stable with only a couple of reboots happening during that period.

If the router works properly in the master socket what is the best thing to do to get my extension sockets working more consistently. Will I have to rewire all the extensions?

Thanks for your help
OCE_Chris
Posts: 30,776
Topics: 1
Kudos: 598
Solutions: 275
Registered: ‎01-09-2009
Founder

Re: Broadband Service Keeps Dropping

Hi Woodhill,

If the router works properly in the master socket what is the best thing to do to get my extension sockets working more consistently. Will I have to rewire all the extensions?


If you had an nte5 type master socket then you could try an iplate but this won't work with the old style socket - with your router plugged into the extension socket and everything unplugged from your telephone sockets (other than the router) is the connection still unstable?

Chris



New Contributor
Woodhill
Posts: 4
Registered: ‎21-11-2012
Founder

Re: Broadband Service Keeps Dropping

All seems well now. I will deal with the extension sockets in the future if necessary.
Many thanks for your help.
OCE_Debbie
Posts: 38,051
Topics: 1
Kudos: 796
Solutions: 369
Registered: ‎03-11-2008
Founder

Re: Broadband Service Keeps Dropping

Hi Woodhill,

Thank you for keeping us updated.

Please let us know if you do require any further assistance.

Thanks

Debbie