on 05-08-2013 03:44 PM
Hi I need some help or maybe a new router the problem is it keeps dropping the connection and then reconnecting this affects both wired and wifi equipment and I have found that sometimes the connection is a very slow unsecured BTwifi connection instead of the talktalk one any one know what's going on with it its driving the family nuts and is not worth the £15-50 per month Help Please.
10-08-2013 08:07 AM - edited 10-08-2013 08:08 AM
sorry you are having problems with wireless connections.
I've checked the line and connection stats and those are great.
I suspect this is a wireless issue so here is a help article on improving wireless performance for you to work through, it will help you find the best settings for your router.
If the article doesn't help you sort this, please let me know.
on 10-08-2013 09:48 AM
Its not just wifi the wired connections drop as well eather the router is faulty or it is constantly being afected by 2 BTwifi open zones which it keeps connecting to in preference to the much stronger talktalk signal when this happens it affects all equipment on the network laptops/desktop/Ipods/smartTVs
on 14-08-2013 10:52 AM
Other wireless netowrks wouldnt cause your router to drop connection. your device might be suffering wireless interfrence from other netowrks but this wont affect wired connections.
Can you confirm if you are able to test a different router so we can rule out equipment as a cause?
on 14-08-2013 02:43 PM
Hi No we have not got another router bright spark took the old one with him our problem is the output from the router to devices seems to be very unstable 44Mbps then 170Mbps 150Mbps as I wright dont know whats up with it but would not have upgraded to youview package if I had known it would be so problematic when its in one of its 44Mbps moods smart TVs wont keep up even when hard wired I suspect I like many others I have a dodgy router but it seems talktalk are not interested I can leave part way through the contract and pay £320 or carry on paying for something that works intermitent untill contract expires 04/14 Not Very Good is it
on 20-08-2013 09:42 AM
on 20-08-2013 11:23 AM
Your link to the firmware update does not work it opens a page that says this is no longer available I am getting totaly fed up with this now and am going to get some one to look at my contract the router is not fit for purpose we are not getting what we are paying for your link is out of date but I am sure the router will allready be up to date but unstable at the momment we are being robbed of £15-50 per month we need a new router or a new ISP roll on April
sorry to hear you're having problems.
It would be well worth updating your router to the latest version of firmware.
It's easy to do this just click on the link to the Firmware Update Tool.
If you still have trouble after this please let me know.
on 21-08-2013 04:57 PM
Apologies for this, Please can you update your forum profile to include your name and I can arrange to send you a replacement router for testing purposes. To do this go into "my settings" then "personal information" then add your details.
Please do not post any personal information on the forum.
Could you also confirm the router (make and model) that you're using at the moment?
on 25-08-2013 03:34 PM
Ive requested a new router is dispatched for you. This should arrive in the next 3-5 days.
When it arrives please set the router up using the new cables and filters.
Online Community Department
on 25-08-2013 06:46 PM
Hi, I have a problem with the signal breakages through my router huawei model 523A, breaks the signal several times a day, I have two laptops and the same thing is happening on both at the same time, each time you reboot the router back to normal.
I have an opportunity of Use for another network and router TP LINK and there is no problem whizzes by two weeks without a problem, much greater speed of pages load instantly without jamming.
on 25-08-2013 07:18 PM
Thanks leon for you comments I really want to get this sorted with talktalk as when its good you cant beat it but when things go wrong getting help is allmost imposible so changing ISP is a last resort so lets hope Marks new router and filter do the trick.
on 02-09-2013 05:56 PM
Hi So far so good its a bit slower than the other router but is very stable no droppped conections the Ipods/smart TVs/Kindle and computers all seem to be working as they should so the grand kids are happy the speed test showes about 10 download 0.75 upload the laptops show they are connected to the router at a very constant 130 Mbps the other router was often up to 170 and as low as 45 with the conection being lost many times a day so fingers crossed all looks good for now.
on 04-09-2013 08:58 PM
Hi I will have to be guided by you regarding the profile as don't really understand it all but would like to think we are going as fast as poss without losing stability we don't have any online gamers so some where in the middle will probably be best for our equipment but very pleased with the new router up to now .
Thanks every one for the help so far.