Over the last month my speed has dropped from just over 5mb. to 1.5mb I have done 4 speed tests over the last 24 hours, and they all show the same slow speed. Thisis not the type of service I pay for, and when I phone CS, all I get told is to do another speed test, and phone us back!
Please can you complete the broadband sticky questions as this will help us to investigate further.
Can you also run some further speed tests on the members site in a wired state and in safe mode with networking at different times of the day so we can see how the speeds compare.
To boot the computer in safe mode, turn the computer off, then turn the computer on. The computer should go through its startup process and display white writing on the screen as does it checks, as soon as this disappears keep pressing F8 until you get a boot options menu (this is before Windows boots). You can then select the option safe mode with networking and press enter. Once booted in safe mode, slect ok when the dialogue box appears. You can then complete the appropriate tests.