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email support

Ask us about your TalkTalk email account and Webmail.

Getting email on Outlook or Gmail

Andysson
First Timer
Private Message TalkTalk
Message 2 of 2

I am trying to get emails on to a Samsung phone either via outlook or gmail but we cant get past the password section as it throws up security issues.

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Gondola
Community Star
Private Message TalkTalk
Message 1 of 2

Is your mailbox password strong enough?

 

Before the mailbox authentication detects a weak password and declines to connect to your mailbox and forces a password change please take time to upgrade your password.

 

Hopefully you'll have pre-registered for password recovery an alternate email address and mobile number. Either can be selected in the password reset process to receive an emailed link or a 6 digit code by mobile text message to authenticate a password change. It's worth checking these Reset details are present and correct before opting to change the password. 

 

Select here: Sign in to TalkTalk Mail

Enter your email address and your email password, select Sign in.

 

Update your reset details is an option on the User avatar menu (top right).  Check, update and Save the Reset details if needed, then use the Reset password now button in the help page  Changing your email password.

 

My recommendation is to exceed the minimum required and use a password of 12-15 multicase letters and numbers and a symbol. A new password created from multiple words gives an opportunity to memorise the password that, for security, needs to be unique to the mailbox.

GondolaCommunity Star 2017-2024

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