Talktalk TV hub iplayer UHD not working

[Ineedhelpfrom]

Hello 

All

I wanted to ask has anyone got Iplayer UHD working on the TalkTalk TV hub 

Are TalkTalk aware of this ?

Is there any fix for this

Thanks

[Karl-TalkTalk]

Hi

fr8ys was correct to lock this thread.  This has been raised at a senior level and they have stated that without the TV model this cannot be investigated further. 

Youview work closely with BBC Teams when developing the software for the box and this has been fully certified and does work with Iplayer to correctly show UHD Content to a compatible TV.

Thanks  

Karl. 

[fr8ys]

I am locking this thread from further replies as we just keep going round in circles.

When @Karl-TalkTalk returns he can review this further, but if you wish to provide him with the model number it can progress, otherwise I suspect it can't.

[Ineedhelpfrom]

This is not a problem with My TV and you do not need My TV model 

This is a problem with The TV hub 

Please send this to the TV hub team 

Please let me know when the next software roll out is going to happen and if there are any beta software roll out then please let me know about this

Thanks

[Ineedhelpfrom]

You or someone said that these are youview boxes

I saw some posts on the BT forums about the same issue as I AM FACING with the BT youview boxes

I am sure the software is similar 

Therefore this means it is something to do WITH THE TV HUB AND the software in them that is NOT WORKING correctly with BBC IPLAYER UHD

[fr8ys]

How can people on BT have an issue with the TalkTalk TV Hub, which is what you are complaing about and all that TalkTalk can offer help with.

As far as they are concerned the Hub works. The 2 you have tried are incompatible with your TV and they have offered to help further if you supply the appropriate information 

That others are having issues on other devices is irrelevant to your reported issue.

Please as requested, supply the information or this thread can proceed no further.

[Ineedhelpfrom]

PANASONIC ARE TELLING ME to speak with TalkTalk and the BBC iPlayer team 

The BBC iPlayer team are saying speak with TalkTalk

There are lots of places where people are having the same issue

Also people are having the same issue as seen on the BT forums but with other youview boxes 

This is not a problem with My TV 

[fr8ys]

@Karl-TalkTalk has stated that if you cannot or will not supply your TV model number there is nothing more he can do.

I still can't find the complaints about the TV Hub you mention after doing a google search.

I can however find mention of issues with the IPlayer regarding TV's made by Vestal, who provide white-label TV's that other companies then brand. Panasonic is one of these brands and as we have established your TV's inbuilt iPlayer will not play UHD content.

You may therefore be better off raising this on a dedicated Panasonic forum as if the inbuilt player does not work, it's probably the same issue as to why the TV is not recognising UHD content from the Hub iPlayer (yes I appreciate other apps play UHD content as you have mentioned, but the iPlayer must do certain checks before it will display such content as I have previously reported that it will work perfectly well with My LG 4K TV but not display UHD content on my HD Samsung).

If you wish TalkTalk to take this further, then I suggest that you let Karl know your model number, either by a post here or by private message.

[Ineedhelpfrom]

Is there any update on the TV Hub issue 

Thanks

[Michelle-TalkTalk]

Morning,

Thank you for confirming.

Michelle

[Ineedhelpfrom]

The TV Box has been returned and tracking shows delivered 

Therefore, please make sure that I am not charged 

Thanks  

[Ineedhelpfrom]

I have THE TRACKING NUMBER AND It will be delivered by royal mail so make sure I am not charged £50

send everything to the devices team 

Thanks

[Karl-TalkTalk]

Hi

You will not be charged for the TV Box if it is returned.

Thanks  

Karl. 

[Ineedhelpfrom]

YOU SAY IT IS CERTIFIED BUT THE BBC IPLAYER TEAM SAY NOT 

THIS IS AN ISSUE WITH THE TV HUB NOT WITH MY TV

THERE ARE SO MANY COMPLAINTS ABOUT THIS, Just use google and see 

Please make sure I am not charged £50 as I have returned the old TV hub to you and will be delivered By Royal mail 

[Karl-TalkTalk]

Hi

If you will not provide the model number of the TV, there is nothing more that I can do for you.

The box is fully certified and does output to a TV that correctly identified itself as UHD compliant.

We have no other reports from our customers regarding similar issues and can only conclude that this could be an issue between your TV and the Iplayer App, but without the full model number our Teams cannot investigate further.

Thanks  

Karl. 

[Ineedhelpfrom]

THE BBC IPLAYER TEAM KNOW THIS BOX IS A YOUVIEW BOX

YOU DO NOT NEED MY TV MODEL TO FIX THIS

Yesterday, I saw so many people complain about the same issue as  I am having

 Go on reddit and see as well as other forums 

I have mentioned before 

The netgem box works with iPlayer UHD. If this was working why break it when bringing out a new  box

TALKTALK SAY THE BOX IS VERIFIED BUT THE BBC IPLAYER TEAM SAY IT IS NOT AND GET TALKTALK TO SPEAK TO THE BBBC IPLAYER TEAM FOR VERIFICATION 

Both sides saying different things 

All that is required to fix this is  a software rollout and for all the relevant people to get together and do this 

The old TV Hub is on its way back to you

PLEASE MAKE SURE I AM NOT CHARGED £50 AS IT HAS BEEN SENT AND WILL BE DELIVERED BY ROYAL MAIL 

Thanks

Please send this to the devices team 

Thanks 

[Karl-TalkTalk]

Hi

I've had the following from our product manager : 

The Talk Talk TV Hub is a Youview device
 

YouView | Home
 

BBC are a member of the Youview Consortium along side other Public service broadcasters and ISP like Talk Talk & BT
 

During development of any new Youview device (STB or TV) there are mandatory steps to complete prior to launch agreed by the consortium and its members. This includes formal certification of the device by the BBC iPlayer team, and mandatory pass of a suite of tests. 
 

Without BBC certification being granted, the iPlayer app will not be shown on the set top box or even be visible in Google Play app store (on android devices), let alone open without  UHD content.

In our rigorous internal QA of the device, UI and operating system we are yet to see an interoperability issue with any 4K TV, to work with the DTG TV Farm & determine if there are non-compliant devices in the UK  we cannot investigate any further without the exact model number of the device.

If your contact in the BBC would like to follow the normal communications channels to ask for certification proof they can contact Youview or their in house team.

Thanks

Karl.

[Karl-TalkTalk]

Hi

Glad to hear the new box arrived.  I did not think this would work but our device manager wanted to rule out any faults with the current box.  

I'll take this back to them

Thanks  

Karl. 

[Ineedhelpfrom]

ok the new box is setup and started iPlayer and the same NO UHD 

Tried iPlayer and iPlayer beta in the settings makes no difference 

[Ineedhelpfrom]

I have received the replacement TV box and the old one is on its way back to you

[Ineedhelpfrom]

There are no flaws in My argument

CORRECT, THE TV HUB knows it is outputing 4K / UHD 

YOURUBE 4K VIDEOS work but not IPLAYER UHD 

yet the netgem box works with iPlayer UHD 

There are so many cases if you use google and search and even on the TalkTalk forums as well 

TalkTalk say the TV hub is verified and the iPlayer team say it is not (AS I HAVE stated many times)

TalkTalk and the manufacturer of the box are doing the software and yes THE BBC TEAM ARE RESPONSIBILE FOR IPLAYER but TalkTalk need to communicate with the BBC IPLAYER TEAM and implement a software rollout or get the TV HUB verified with the BBC iPlayer team 

I was told yesterday that it would be received today which it has not been. 

Please pass the above to the team dealing with this problem 

Thanks