That is correct the iPlayer app on My Tv will not play uhd because iPlayer uhd update has not got the update rolled out yet on this model
The TV is 4K / UHD
but this is nothing new there are lots of other customers with other branded TVs that have inbuilt iPlayer that does not play UHD
I read somewhere that the BBC iPlayer team released a press release that to watch iPlayer UHD If certain TVs have not received the update is to use a separate certified box
We know the Netgem box works (iPlayer UHD) but not the TV hub
The TV Hub recognises 4K / UHD and plays YouTube 4K
All TalkTalk have to do is do a rollout of a software update to fix this and it will help so many people
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Being 4k compatible does not mean your TV is actually a 4k TV just that it will display 4k content, but not necessarily at 4k resolution.
Given the native iPlayer does not output UHD to the TV suggests that the TV is not 4k UHD compliant, therefore the Hub will not play UHD content.
You can resolve this once and for all by supplying the TV model so that this can either be confirmed as not being a 4K TV or resulting in further investigations to solve the issue if it is a 4K one.
Thank you.
Please remember to mark Solved Posts with Best Answer. Doing so helps other customers and saves TalkTalk's Support Team time by only looking at unsolved topics. Thanks, Steve (a fellow customer).
Yes it is a smart TV and outputs 4K / UHD but does not play iPlayer UHD
I have seen people experiencing the same problems with the TalkTalk TV hub as me where The TV is 4K compatible and TV Hub outputs 4K /UHD and 4K / UHD works but iPlayer UHD does not
Does you Panasonic's native iPlayer play UHD material?
Please remember to mark Solved Posts with Best Answer. Doing so helps other customers and saves TalkTalk's Support Team time by only looking at unsolved topics. Thanks, Steve (a fellow customer).
Hey, really, you want to know why I was asked for my boxes Google ID?
It is not relevant to your thread and I CAN'T not won't tell you as I've signed an NDA, unlike you who won't supply information requested to further your issue.
I was just trying to see if this would be helpful in clarifying what may have been meant by the Google ID.
Please remember to mark Solved Posts with Best Answer. Doing so helps other customers and saves TalkTalk's Support Team time by only looking at unsolved topics. Thanks, Steve (a fellow customer).
Please log in to My Account if you need to view or pay your bill, manage boosts and track your usage. From My Account you can also check your connection and test your line for any issues in the Service Centre.
Please log in to My Account if you need to view or pay your bill, manage boosts and track your usage. From My Account you can also check your connection and test your line for any issues in the Service Centre.
The order was rejected by the system, not physically by an individual etc, so something I will have to get picked up. The manual request was processed by the Logistics teams.
Our Senior TV Product manger works closely with broadcasters so has confirmed that the box is fully certified.
They do not require the google ID at the moment, just the information from my last post.
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