£25 Amazon voucher for fibre upgrade not received

[CWAccountUsername]

Hi,

I haven't received my £25 voucher after the upgrade to Full Fibre. I waited the full 45 days and then got in touch with giftcloud support as directed in the email. It's been over a week and so far giftcloud are just sending placeholder emails.

Any chance of giving them a prod?

(I checked spam folders etc...)

Cheers,

[A_R_Moore]

Thanks. Hopefully I’ll get the voucher for £50 that was promised for recommending Talk Talk to a neighbour soon (and that she’ll get her voucher too for signing up with Talk Talk).

[Arne-TalkTalk]

Hi A_R_Moore

I have chased this up today so the email code should be sent ASAP. 

Thank you.

[A_R_Moore]

Message 1 of 8

I’m still waiting 7 weeks even after having contacted Giftcloud and opened a dialogue with one of their agents. 
Have you emailed gift cloud?

However it seems that TT and gift cloud have poor communication with each other so trying to get either, or both, to action this satisfactorily is problematic

[Arne-TalkTalk]

Hi CWAccountUsername

I will escalate this for you. 

Regards