Call Boost Setting Missing From Account

[JrmyWtsn]

The call boost setting is missing from my account.  I want this removed and the charge for this month removed from my bill.  When I tried to login a few hours ago I was met with a system maintenance message, please try later.  Now that I can login the call boost option is missing from my account and I have been charged for the next month.  It was there a few days ago, I checked when it renewed.

Thank you.

[Arne-TalkTalk]

Hi @JrmyWtsn

Sorry for the delay. 

The boost has been removed and a credit will appear on your next bill as you have paid in advance for the boost. 

Regards

[JrmyWtsn]

I completed the questions and replied to the PM over a week ago, and have heard nothing more.

[Arne-TalkTalk]

Hi @JrmyWtsn 

I can help with this I first need to confirm some security questions

I have sent you a PM on the community

Regards

[Gliwmaeden2]

@JrmyWtsn,

There are ongoing issues with being able to manage that boost in My Account. 

Your post has been in a queue for attention  - there is only one of the above staff on here usually and they are not always on here every day.

For any immediate contact with Talktalk use Chat/ phone support as detailed here:

https://community.talktalk.co.uk/t5/Articles/How-to-contact-TalkTalk-Broadband/ta-p/2230529

Let us know if you get this sorted meanwhile. 

[JrmyWtsn]

@Arne-TalkTalk

@Chris-TalkTalk

@Debbie-TalkTalk

@Karl-TalkTalk

@Michelle-TalkTalk

Anyone?  The link in the billing e-mail point here.