I have once again been charged for calls on my landline which i have not made this has gone on for about 3 months talktalk have refunded me every time but this charge is still going on again this month why am i being charged for calls i am not making...
Hi,My contract ends this month. There was an email notifying me I don't have to do anything if I'm happy to keep the old contract, from what I understand is £23.95* per month. I just received an email notifying me the new bill will be £37.78, it is £...
So I have just received an email saying that my payment that I had already made, And checked it was clear on my account is now telling me that I still need to pay my bill! This is absolutely unacceptable.
Why has my bill gone up today to £36?Last month it was £28ive just renewed my contract with you for another 2 years at £28/ month
Hello, I've just upgraded to Full Fibre. I spoke to a TalkTalk representative on 9th April and we agreed on a contract which would be £27.00 a month (I've got the email detailing this). However, the "my packages" page shows that I am paying £29.08 in...
Hello can anyone advise me how to get a refund please I’ve tried live chat but I’m kept waiting for a long time thank you kindly Kaismommy
Sorry if this has been asked multiple times previously. I had a fault on my broadband, talktalk engineer attended. He found no issue with set up in my home, but found internet was running much lower than expected. He replaced router with a new one, b...
Over charging my bills - According to my contract the monthly charge should be £32Please refer to the e-mail sent to me on Mon, 15 Jan at 15:22
Hi, I have recently left TalkTalk for local full fibre. I have received the returns bag and now I am wondering exactly what TalkTalk wants me to specifically return to avoid the £50 fine. Over the years I have had a couple YouView boxes and various r...
I've tried twice to removed this add-on from my account and recived confirmation emails it was removed, but when i get my bill its still charging me for this feature i dont use. Can anyone help me remove this add-on thanks!
Good afternoon, I left talk talk in October 2022. I had been with talk talk 10 years and never once missed a payment then on leaving I was advised by phone when I asked I could cancel direct debit as I had paid the account up to date. Weeks later I r...
Hi,I rented my house when I moved abroad. A tenant was living there and was using TalkTalk as ISP.When they left, in September 2023, they told me they closed their TalkTalk account. To date, TalkTalk is still sending to my house address the invoices ...
On February 19th 2024 received letter from Talk Talk saying I had overdue balance of £15. Due to being away I did not manage to query this with TalkTalk until 27th March 2024. When I clarified via an online chat with 'Kim' that there was no outstandi...
Just needing to check, @Arne-TalkTalk, that it is still possible to have no £30 contract change charge if we are within the last 90 days of our contract? Not just the last 30 days? So the earliest I can renew is 6th April? As it is, I suspect my next...
Hi I had a loss of service (no broadband and no phone) from January 17th to January 22nd. I was told at the time I would be reimbursed for the service lost and that this would be automatic but I received nothing. When I asked again I was told I was n...
I am on a Fibre65 package.Under account settings, International Boosts and Unlimited UK calls are NOT SELECTED,but in my bill I am being charged 9 and 16 pounds respectively.Is this part of the Fibre65 package settings or a mistake in the billing?And...
I have been charged £75 for a service call out earlier in the March. When the service engineer called to fix the problem he said I would not be charged because it was a service fault. It states this also on my account but they still got the money fro...
Since February 7th we have been asking to cancel our contract as we have switch to Virgin Media. I have spend a total of 25_HOURS on dealing with assistants by typing messages and actually talking to real people. TalkTalk keep saying that they cannot...
since September 2023, I've been charge ,monthly, a payment rejection fee.I'm not on any kind of contract with talktalk.I've check with my bank and there is available funds in the account and no reason why the bank would reject payments.Talktalk have ...
You have charged me 75 for a person to come out - no this was on you, it was your fault. Refund immediately
I'm posting in here in an attempt to get an actual response to approximately 3 hours worth of calls over the last few days. The full-fibre backed internet solution at my dad's place (I pay the internet bills there as it's mostly me that uses it) has ...
I have been charged for months for uk call boost when I have removed this online month after month and also called to remove but I have been charged and not received a refund for all the months paid when I have never had this on the beginning of my c...
I am considering moving to another provider because I can get the same service much cheaper elsewhere.
Hi. Can anyone help? How do I get to speak to an actual person to help me with my issues? I have wasted hours & hours on the chat service & they haven’t been resolved as I either get cut off or have to leave to go & collect my kids. I work full time,...
Hi, I made a payment to yourselves on the 17th of this month by bank transfer but you are still asking for payment.