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Broadband help

For queries about your TalkTalk broadband service.

DG8041W router keeps dropping connection/restarting intermittently

rich_b
First Timer
Private Message TalkTalk
Message 11 of 11

Hi there,

 

Over the last few weeks, my router has become unstable causing frequent loss of connection.

 

On further investigation, I am seeing the following error in the router log when the issue happens:

 

2024-02-27 19:34:23 [Error][Alarm-Log] AlarmID:104001,AlarmLevel:Error,Device reset. Cause: [0], Terminal:OTHER

 

Please can you help.

 

Many thanks,

 

Rich

10 REPLIES 10

Message 1 of 11

Hi Rich

 

I'm so glad to hear this, thanks for letting me know 🙂

 

I have sent you a Private Message with a link to a short survey for the Community.

 

Thanks again.

 

Debbie

0 Likes

Message 2 of 11

Hi Debbie,

 

Apologies for the late response. 

 

I've had no connection issues since the update - thanks for your help, much appreciated. 

 

Many thanks,

 

Rich

Message 3 of 11

Hi @rich_b 

 

How's the connection been since the change to the router firmware yesterday?

0 Likes

Message 4 of 11

Hi Ritchie

 

How's the connection been since my last post? (just before 12)

0 Likes

Message 5 of 11

Hi Ritchie

 

Thank you 🙂

 

Our Devices Team have just made a change to your router firmware. Please can you monitor the connection this afternoon and let me know if you do experience any further issues?

 

Debbie

0 Likes

rich_b
First Timer
Private Message TalkTalk
Message 6 of 11

Hi Debbie,

 

I've updated my profile details. If you need anything else please let me know. 

 

Thanks, 

 

Ritchie

Message 7 of 11

Hi rich_b

 

Apologies for this.

 

Please can you add your name and TalkTalk landline number to your Community Profile, I can then take a look at this for you.

 

Thanks

 

Debbie

0 Likes

Message 8 of 11

No worries, I just happened to be here at the time.  🙂

rich_b
First Timer
Private Message TalkTalk
Message 9 of 11

Wow, thanks for the speedy response, thank you!

ferguson
Community Star
Private Message TalkTalk
Message 10 of 11

I think you are going to need a new router. I have flagged this up to the support team for you.