For queries about your TalkTalk broadband service.
on 10-04-2024 01:11 PM
Hi there! Can anyone tell me why the devices listed in MY DEVICES are duplicated over and over.
According to the list I have 20 devices connected to my new sagecom router all working correctly.!!!!!
In fact I only have 11 devices, 2 of which are not on the list.
The other devices are duplicated over and over.
One device appears 4 times and others 2 times. No way for me to amend it and TalkTalk no help.
Any ideas?????
15 minutes ago
My wired PC is on all the time
The Echo And Echo Show are on all the time
The Iphones are on all the time
My TV box is off most of the time as I cannot stream any programmes over the internet
My Sonos Beam is off most of the time and only connects for updates.
Are you saying my connection cannot handle even these few devices ? with the help of booster/Extender/Powerline units?
Why is MY CONNECTION keep throwing up faults?
I don't have a usable broadband connection which is why I rely on my wired pc so much. But even this can have issues as this post can attest to.
Can anything be done to improve matters?????
Soloman13
38 minutes ago
Hi Soloman13
I'm guessing this is linked to how many devices there are and which ones are connected and using the connection (based on your current sync speed) at the time you experience the issue.
The connection appears to be stable with no drops in connection.
2 hours ago
Good morning, I have left the Echo disconnected, Nothing has changed as far as I can see.
Has the congestion eased.?
Has their been any further reconnections since the Engineers visit?
Still getting a fault page in MY CONNECTION.
Of my 11 devices :-4 are devices to improve wifi signal in the home
1 is hard wired into the router
1 is currently turned off
2 struggle at times to connect to wifi
3 regularly are reported as consuming my upload speed
FTTP is not available. We have at least 1/2mile copper cable between where the cab is and my premises.
Soloman13
6 hours ago
Morning,
Thank you for the update. Have you noticed any change so far? Is FTTP currently available for you?
Thanks
Michelle
yesterday
No problem I will unplug the Echo for now.
My devices are:-
Desktop PC
Sagecom Booster
Talktalk Extender Kit
Iphone 14
Iphone 7
Amazon Echo
Amazon Echo Show
Sonos Beam
TV Box
TV Powerline B1
TV PowerlineB2
That is 11 devices but these are often duplicated reaching 24 at one point See previous posts
Only the Extender is duplicated at present
Soloman 13
yesterday
Hi,
I've also checked your wireless connection stats and it also shows upstream congestion. Would it be possible to test with the Amazon Echo removed for a short period just to see if there is any improvement so we can confirm if it's definitely related to this one device? How many wireless devices do you currently have connected please?
Michelle
yesterday
The line tests are ALWAYS clear.
They were when The Openreach engineer visited and yet there was a resistance fault in the Cab which your tests did not pick up.
The Engineer did also refer to another potential fault on a pole see previous post.
WiFi is poor at the best of times despite having a talktalk Sagecom booster and an extender kit.
Currently My Devices tells me that my Amazon Echo is consuming my upload speed and my Iphone 14 struggles to connect to WiFi.
Soloman13
yesterday
Hi,
I'm not sure what issue it detected as the line tests are clear. I can see that fault ticket that has been auto logged and it has requested further diagnostics to be completed. Are you experiencing any issues with the wireless specifically?
Thanks
Michelle
yesterday
Hi Michelle, I clicked on My Connection which did a usual check on the line,previous fault status etc .
I was informed that there was a problem with the line and requested a comprehensive line test which could affect my broadband for 10 minutes.
This test resulted in a case being opened ref. no. REP-14288558
Today My Connection puts up a track my fault page- some more checks are needed.
'We've been unable to identify a clear fault with your service' However we can see that you may be experiencing problems with WI-Fi throughout your home.
Please note that Openreach was here last week and all has been fine since, until now
Soloman13
yesterday
Good afternoon,
I'm sorry to hear this. I've run a test on the line now which is clear. Can I just confirm, what can you currently see in your My Connection?
Thanks
Michelle
yesterday
Hi there, here we go again.!
My Connection is throwing up further problems with my internet connection.
Should I post a new problem or will it be a continuation of this one.
They will need to be linked together so you can see the case history.
Soloman13
Friday
Hi Soloman,
Thank you for the update and I'm glad to hear that the fault has been resolved. Apologies that this wasn't resolved in the first instance. If you do need any further support then we are always here and happy to help.
Thanks
Michelle
Thursday
Hi Debbie, Thanks for that.
A big thank you to Chris for taking the steps to go one step further to fix this problem.....Hopefully!!!!
My last word on this matter is a plea to review the training of agents at call centres.
My issue has been going on for over A YEAR! Everyone hangs their hat on a line test which in my case was always clear yet dropouts/reconnections were happening all the time.(4 routers!!!!!)
Due to my persistance an Openreach Engineer found a fault at the exchange on 8/4/24 but the problem persisted.
on 1/5/24 an Openreach Engineer found a fault in a cabinet despite the fact the line is clear.
For 12 months we have been struggling with a poor service in every regard from Talktalk until this occasion.
Sometimes my only way I could connect to the internet was by my Mobile Data.
Please review the way these faults are investigated.
I will never phone the Talktalk helpline again and will use this method of communication in future.
Soloman13
on 02-05-2024 07:13 AM
Hi Soloman13
Thanks for your reply.
I've checked the engineers report and the notes advise -
Actions to resolve: Fault located in E side / PCP. Resolved issue in PCP. Engineer hasn't found any issue with modem / router. Engineer hasn't found any issue with extension wiring.
The fault was located and fixed at the cabinet. If you do experience any further issues then please let us know.
Debbie
on 01-05-2024 02:52 PM
Hi Chris, the Engineer has been!
He located a high resistance fault in the cabinet about half a mile away and repaired.
He also located what he called a 'blip' on the last pole before going underground but could not gain access to test due to a tree overgrowing the pole. However when the cabinet fault was cleared the blip went away.
All was green on his handset but should I experience further problems the underground team will be needed and I assume some pruning work.
Could I get a copy of his report??
The websites are loading a lot quicker and all looks good.
After all this time 12 months plus but I am keeping my fingers crossed never the less!
on 30-04-2024 12:53 PM
OK, no problem 🙂
Chris, Community Team
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on 30-04-2024 12:38 PM
Hi Chris, OK let us keep the appointment. I will confirm on the openreach text.My wife and I are both here tomorrow morning and I will be just out the back with these machines so could be called if any info is required from me.
Soloman13
on 30-04-2024 12:25 PM
Yes you only really need to provide access. Do you want me to leave the appointment for tomorrow or change it for another day
Chris
Chris, Community Team
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on 30-04-2024 12:21 PM
Sorry about this but I have just been informed that the plant demonstration that I have been expecting for months is coming tomorrow morning as well.would you believe it !!!!! Could the Engineers appointment be rearranged or I could juggle between the two if need be. I dont know what my involvement with the Engineer will be. Do I just have to provide access?
Soloman13
on 30-04-2024 11:51 AM
I've booked the appointment for tomorrow morning - May 01 2024, AM - please let us know how you get on
Chris
Chris, Community Team
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