For queries about your TalkTalk broadband service.
on 24-03-2024 06:46 PM
Dear TT team.
In the last month. the internet drops of completely atleast 3 to 4 times a day and the light stays orange. it works after switching on and off.
1. I have run a connection test multiple times and each episode TT suggests that it has been resolved.
2. I followed switching it off for 2o minutes and that also has not worked.
3. I have tried every method suggested and none habe worked.
These random drops of internet and a flickering orange light keeps happening.
This all seems to coincide with my contract expiring
Any solutions please?
on 19-04-2024 08:36 AM
Hi mailarun
Have you received the replacement router?
on 15-04-2024 07:51 AM
Hi mailarun
Thanks for your reply.
The router is on its way, please allow 24-48hrs for this to arrive.
Let us know how the connection compares with this router.
Debbie
on 14-04-2024 12:26 PM
Re-escalating this for you, @mailarun.
Staff will be back after the weekend.
on 14-04-2024 10:43 AM
Hi,
Sorry was away for half term. Apologies for the delay in responding
Can you please send the replacement router for testing
Thanks
Arun
on 02-04-2024 07:22 AM
Hi mailarun
Do you still need help with this?
Would you like me to send a replacement router for testing?
on 28-03-2024 07:29 AM
Hi mailarun
Thanks for updating your Community Profile.
Have we recently sent you a new router for testing?
on 28-03-2024 07:11 AM
Done
Thanks
on 27-03-2024 08:39 AM
Hi mailarun
Do you still need help with this?
Please can you add your name and TalkTalk landline number to your Community Profile, we can then take a look at this for you.
on 25-03-2024 07:27 AM
Hi mailarun
I'm sorry to hear this.
Please can you add your name and TalkTalk landline number to your Community Profile, we can then take a look at this for you.
Thanks
Debbie