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Broadband help

For queries about your TalkTalk broadband service.

Reported a fault, page doesn't load when trying to check on progress

DiscoStuUK
First Timer
Private Message TalkTalk
Message 3 of 3

So my broadband speed was super slow and I did a connection test that found I wasn't hitting my minimum guaranteed download speed and that there was a problem with the line. A fault report was opened and the page told me to check back over the next 24hrs for any updates.

 

Whenever I try and check the progress, I just get a spinning loading symbol until the page crashes. Have tried at home and at work (where I have 200mbps hard wired internet). 

 

How else can I check the progress of this fault report??

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2 REPLIES 2

Message 1 of 3

Hi DiscoStuUK

 

Do you still need help with this?

 

Please can you add your name and TalkTalk landline number to your Community Profile, we can then take a look at this for you.

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Debbie-TalkTalk
Support Team
Staff
Private Message
Message 2 of 3

Hi DiscoStuUK

 

Please can you add your name and TalkTalk landline number to your Community Profile, we can then take a look at this for you.

 

Thanks

 

Debbie

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