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Broadband help

For queries about your TalkTalk broadband service.

Router settings keep changing

winwood300
First Timer
Private Message TalkTalk
Message 3 of 3

We are using the Mac Filtering section of the Sagemcom Fast 5364 Router. It changes about once a day from "allow" to "deny" and therefore no devices can access the WIFI. We have had the router for a few years, could this be a hardware fault?

 

Any advice? Thanks

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2 REPLIES 2

Michelle-TalkTalk
Support Team
Staff
Private Message
Message 1 of 3

Good morning,

 

Would you like us to switch off the wifi optimisation for you?

 

Michelle

 

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KeithFrench
Community Star
Private Message TalkTalk
Message 2 of 3

Have you had TalkTalk’s Wi-Fi optimisation disabled on your Sagemcom FAST5364/5464 router? When this is enabled, as it is by default, it has the power to override any Wi-Fi configuration changes that you make. Only TalkTalk can do this for you, you cannot do it yourself. If not, just request they disable this for you in your reply.

Keith
I am not employed by TalkTalk, I'm just a customer. If my post has fixed the issue, please set Accept as Solution from the 3 dot menu.
TalkTalk support and Community Stars - Who are they? 

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