A couple of years ago my contract with TT came up for renewal and the option to upgrade to Fibre 65 was offered, which I gladly took.
Some time later I checked my download speed a few times to find I was only getting figures around 27 mbps.
I rang TT and eventually spoke to someone who looked into it and came back to say my guaranteed speed was only 24 so I was doing well! I pointed out I was on Fibre 65 and paying for it so surely my guaranteed speed was more. He then said that the initial contract I had agreed with TT stated a guaranteed minimum speed of 24.
What a con! I think that is a disgraceful misleading tactic, selling me a promise of around 65 but sneaking in a low 24 instead. Now my contract has expired I am looking for a more honest internet provider.
Has anyone else been conned the same way?
It is a deliberately misleading trick by TT worth watching out for.
