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on 20-04-2024 04:46 PM
I'm having issue with my Sagemcom Fast 5364 wifi hub, version: SG4K100174. I keep manually changing my 2.4ghz and 5ghz wifi channels but after a while it randomly reverts back. The channel it reverts to is heavily congested which causes my wifi devices have a weak wifi signal.
Needing to constantly change the wifi channel is annoying so I've spoke to TalkTalk support on live chat who have asked me to factory reset my wifi hub but I'm still having issues.
Looking at the forum, it looks like I might need TalkTalk forum support to disable wifi optimisation for my account.
yesterday
Hi Gigabytes517
Thanks for your reply.
Please let us know if the new router resolves this issue.
Debbie
yesterday
Yep, they told me they will be sending a new wifi hub.
yesterday
Can I just check, have you spoken to our faults escalation team today?
Tuesday
Hi Gigabytes517
Apologies. We can't switch this off now.
I've asked our faults escalations team to take a look at this for you. They will also contact you to discuss this further.
Thanks
Saturday
My 5ghz WiFi channel has reverted back again. As asked previously, please can you turn off WiFi optimization for my account.
Friday - last edited Friday
Hi Gigabytes517
Our faults escalations team are now investigating this issue and they may contact you directly to discuss this further.
Thanks
on 30-04-2024 01:03 PM
Hi Gigabytes517
Thanks for your reply.
I have asked our Devices Team to take a look at this for you and I will post back as soon as I have further information.
Debbie
on 30-04-2024 12:03 PM
Hello @Debbie-TalkTalk, since restarting my wifi my 5ghz channel has remained on the channel I selected, my 2.4ghz channel reverted back channel 1 which is heavily congested so I changed it a more quiet channel just now. I will report back it if either of channels randomly change.
Please can you confirm that Wifi Optimisation has been turned off on my account?
on 30-04-2024 11:44 AM
Do you still need help with this?
on 24-04-2024 07:45 AM
How are you getting on?
on 22-04-2024 07:25 AM
Hi Gigabytes517
I'm sorry to hear this.
Please can you reboot the router and the retest again?
20-04-2024 05:17 PM - edited 20-04-2024 05:18 PM
Staff will sort this after the weekend, @Gigabytes517.
Make sure that you have left the router switched on for when they come in, early Monday morning.