need to turn off wifi optimisation

[Padwa69]

I need to turn off the wifi optimisation as its really starting to pee me off wifi dropping every few minutes. How do I do this please?

[Debbie-TalkTalk]

Hi  Padwa69

Thanks for confirming. The faults escalation team will be contacting you today.

[Padwa69]

FAST 5364-3. T8

[Debbie-TalkTalk]

Hi @Padwa69 

Can I just check which router you are currently using?

[Debbie-TalkTalk]

Hi Padwa69

Sorry for the delay.

I've asked our faults escalations team to make contact with you as soon as possible.

Thanks

[Padwa69]

Ok, but not on the weekend please

[Debbie-TalkTalk]

Hi Padwa69

I'm wondering if It's worth me asking our faults escalations to contact you first to complete some checks. Would that be ok with you?

[Padwa69]

If we think that will improve things and there is no cost involved then please do, thank you.

[Debbie-TalkTalk]

Hi Padwa69

Would you like me to send a WIFI booster to see how the connection compares?

[Padwa69]

Hi, not much improvement unfortunately 🙁

[Michelle-TalkTalk]

Hi @Padwa69 

How has your connection been over the last few weeks?

Thanks

Michelle

[Debbie-TalkTalk]

Hi Padwa69

Our Devices Team have advised the below:

This is a coverage issue. They suggested you try using a wifi booster.

The device is working as expected to handle the slight Wi-Fi interference.

[Debbie-TalkTalk]

Hi Padwa69

No problem. I will let you know as soon as I have further information.

Thanks

Debbie

[Padwa69]

Hi Debbie

many thanks for the update.

[Debbie-TalkTalk]

Hi Padwa69

Thanks for your reply.

I've asked our Devices Team to take a look at this now and I will post back as soon as I have further information.

Debbie

[Padwa69]

Hi Michelle 

I’ve already turned of my router and reboot/reset. This has been happening for weeks

[Michelle-TalkTalk]

Morning,

I'm sorry for the delay. We're not currently able to switch off the wifi optimisation at the moment. Our Devices Team have asked if you can reboot the router first and retest to see if the wireless issue is still happening? Is the wifi dropping on certain devices or all devices?

Thanks

Michelle

[Gliwmaeden2]

The staff are not on here at weekends and we as customers can't do anything about that!

[Padwa69]

so, what you're saying is I have to put up with crap wifi all weekend thats a bit stupid isnt it?!

[Gliwmaeden2]

Thanks for starting your own thread, @Padwa69.

See my guidelines on my other reply re community forum profile details. 

No, you can't turn this off yourself, as you will have read on the other thread.