No broadband for over a week

[Mattc3]

Hi, I’ve had no broadband for over a week now, was told a new micro filter was being sent out a week ago today, hasn’t arrived. I work as a civil servant from home with vulnerable customers and also have young children who are going stir crazy. I’ve tried using the chat system but not getting a reasonable or human response. I need this escalated please

[Debbie-TalkTalk]

Hi Mattc3

Apologies for this.

If you haven't received this by the end of today then please post back here and let us know.

[Mattc3]

Hi. No, router hasn’t arrived yet

[Michelle-TalkTalk]

Morning Matt,

How are you getting on? Has the replacement router arrived?

Thanks

Michelle

[Karl-TalkTalk]

Hi Mattc3

A new router is on the way to you, so this can be tested and ruled out.

Thanks  

Karl. 

[Mattc3]

Hi, I don’t have another router to test it with. Switched it off and on numerous times but still hast a flashing orange light. Thanks for your support. Matt

[Michelle-TalkTalk]

Hi Matt,

I'm sorry for the delay. I've run a test on the line now which is clear, however it shows that the router might be powered down. Can I just confirm, have you tested with a different router? If not then we can send one ASAP.

Thanks

Michelle

[Gliwmaeden2]

Staff will follow up after the weekend, @Mattc3.

[Mattc3]

Thank you Debbie, number and name added to profile

[Debbie-TalkTalk]

Hi Mattc3

I'm really sorry to hear this.

Please can you add your name and TalkTalk landline number to your Community Profile, we can then take a look at this for you.

Thanks

Debbie