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on 25-04-2024 04:01 PM
Hi gave constant issues with WiFi calling with eero router on full fibre. I have 2 eero 6’s in a mesh. Nearly every call the other person can no longer hear me after 4 or 5 seconds if at all on the call. I have turned off ipv6. I have an iPhone 14 latest version and turned off WiFi assist. I have tried with one router connected and still the same issue. To resolve it I have connected my old TP link router direct which allows successful calls, so the eero routers look to be the issue. Any thoughts on what to do
Friday
Hi Andy,
Apologies for the delay. I spoke with our Devices Manager yesterday afternoon and he advised that eero are still investigating this. He has chased this for an update and will let me know as soon as they come back to him.
Thanks
Michelle
Thursday
Is there any update on this please
on 30-04-2024 12:04 PM
Hi Andy,
Not at the moment thank you 🙂
Michelle
on 30-04-2024 11:23 AM
Thank you for the update, do they need any other information
on 30-04-2024 09:17 AM
Morning Andy,
Our Devices Manager has advised that eero are still investigating this so I should hopefully know more over the next few days.
Michelle
on 30-04-2024 07:10 AM
Hi Andy,
I'm sorry for the delay. I've chased this for an update with the team now.
Thanks
Michelle
on 26-04-2024 10:02 AM
Thanks for the additional info Andy. Our Devices Manager is taking a look now and will also raise it with eero.
Michelle 🙂
on 26-04-2024 09:35 AM
Update on this,
1. Wifi Calling works at other houses including one with Talk talk and an Eero router
2. It works fine at my own house since i have swapped out the two EERo routers for TP-Link routers set up in a mesh system
3. From what i can see the Eero routers have the latest software
on 26-04-2024 09:23 AM
Morning Andy,
Great, thank you. I've passed this over to our Devices Manager now and I will post back as soon as I receive an update.
Thanks
Michelle
on 26-04-2024 09:17 AM
I have updated it
on 26-04-2024 07:21 AM
Hi Andy,
Can you please update your community profile to include your:
We'll then look into this further. Please do not post this information on this thread. Once you've updated your profile please post in your topic to confirm it's updated.
Thanks
Michelle