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TV Support

For help with your TalkTalk TV box, channels and apps.

Replacement powerline adapter

Jaynie38
First Timer
Private Message

on ‎03-12-2023 02:30 PM

Message 7 of 7

Hi, my powerline adapter has stopped working (power light is no longer on), so we aren't able to use Talktalk Tv services. Any guidance on how to get replacements? Thanks

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6 REPLIES 6

KeithFrench
Community Star
Private Message TalkTalk

on ‎04-12-2023 09:44 AM

Message 1 of 7

No problem.

Keith
I am not employed by TalkTalk, I'm just a customer. If my post has fixed the issue, please set Accept as Solution from the 3 dot menu.
TalkTalk support and Community Stars - Who are they? 

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Karl-TalkTalk
Support Team
Staff
Private Message
In response to Jaynie38

on ‎04-12-2023 09:05 AM

Message 2 of 7

You're Welcome 🙂

 

Regards 

 

Karl 

Check & Report l Our latest Blog l Set Your Preferences l Service Status l Help with your Service l Community Stars

Working From Home Tips

Please log in to My Account if you need to view or pay your bill, manage boosts and track your usage. From My Account you can also check your connection and test your line for any issues in the Service Centre.

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Jaynie38
First Timer
Private Message

on ‎04-12-2023 09:04 AM

Message 3 of 7

Thank you Keith and Karl, your help is much appreciated. All the best.

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Karl-TalkTalk
Support Team
Staff
Private Message

on ‎04-12-2023 08:00 AM

Message 4 of 7

Hi

 

I've also sent a quick survey via PM 🙂

 

Thanks  

Karl. 

Check & Report l Our latest Blog l Set Your Preferences l Service Status l Help with your Service l Community Stars

Working From Home Tips

Please log in to My Account if you need to view or pay your bill, manage boosts and track your usage. From My Account you can also check your connection and test your line for any issues in the Service Centre.

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Karl-TalkTalk
Support Team
Staff
Private Message

on ‎04-12-2023 07:59 AM

Message 5 of 7

Hi @Jaynie38 

 

I've a replacement set of adapters on the way to you.

 

Regards,

Karl. 

Check & Report l Our latest Blog l Set Your Preferences l Service Status l Help with your Service l Community Stars

Working From Home Tips

Please log in to My Account if you need to view or pay your bill, manage boosts and track your usage. From My Account you can also check your connection and test your line for any issues in the Service Centre.

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KeithFrench
Community Star
Private Message TalkTalk

on ‎03-12-2023 03:55 PM

Message 6 of 7

I have asked one of TalkTalk's support to pick your thread up and inform you.

They aim to respond within 48 hours (Monday - Friday) excluding Bank Holidays, but if more urgent you can always try the Service Centre on 0345 172 0088. The posts are responded to in time/date order, oldest first. Please try to avoid posting on here until TalkTalk has responded to you, otherwise, this will just put you further down the queue.

To save yourself time, please make sure that your community profile includes your first & last names, broadband phone number & if possible an alternative contact number. This can be done by clicking on your Avatar picture then click on "My Settings" followed by:-

Personal Profile > Personal Information

Otherwise, TalkTalk will not be able to tie up your forum username to your broadband account. Only you & TalkTalk have visibility of your details.

Keith
I am not employed by TalkTalk, I'm just a customer. If my post has fixed the issue, please set Accept as Solution from the 3 dot menu.
TalkTalk support and Community Stars - Who are they? 

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