If you have one of the new boxes, such as the Netgem Box, this uses Time shifting, so you can only rewind live TV from a channel that you have been watching for a bit.
As ferguson asks, what TV box do you have as methods can differ.
Please log in to My Account if you need to view or pay your bill, manage boosts and track your usage. From My Account you can also check your connection and test your line for any issues in the Service Centre.
