Talktalk TV hub iplayer UHD not working

[Ineedhelpfrom]

Hello 

All

I wanted to ask has anyone got Iplayer UHD working on the TalkTalk TV hub 

Are TalkTalk aware of this ?

Is there any fix for this

Thanks

[Karl-TalkTalk]

Hi

Please can you provide the make / Model number of your TV and I can feed this back to our devices teams.

Not all TV's will be compatible with the UHD function of some apps or players, and this will always be the responsibility of the respective broadcasters to implement any changes or updates to their apps.

We cannot guarantee that these apps will be fully compatible with all Makes / Models.

Thanks  

Karl. 

[Ineedhelpfrom]

TalkTalk will have to liaise with BBC and the manufacturer of the box for a fix 

[ferguson]

OK. I haven't got a TV Hub to test with myself I'm afraid. But I have just checked on my LG 4K Smart TV and the iPlayer is working just fine with UHD content on that. Let's wait for the support team now.

[ferguson]

OK. I haven't got a TV Hub to test with myself I'm afraid. But I have just checked on my LG 4K Smart TV and the iPlayer is working just fine with UHD content on that. Let's wait for the support team now.

[ferguson]

OK. I haven't got a TV Hub to test with myself I'm afraid. But I have just checked on my LG 4K Smart TV and the iPlayer is working just fine with UHD content on that. Let's wait for the support team now.

[Ineedhelpfrom]

Iplayer settings is best quality

Tried enabling beta mode and without beta mode as well

No diffirence

[ferguson]

And what quality do you have iPlayer at within its own settings?

[Ineedhelpfrom]

My Tv is cable of 

3840 X 2160 

[ferguson]

And what resolution is your TV capable of?

[Ineedhelpfrom]

3840 X 2160 

tried all the refresh rates but no difference

[fr8ys]

Can you go into the box settings  and let us know what resolution the picture is set to please?

[Ineedhelpfrom]

Yes I tried the netgem box

I played mamals program and it was is UHD 

My TV model is irrelevant because the TV hub is a newer box than the netgem box so if it is working in the old box why is it not in the TV hub. 

Clearly something is broken

Once customers Discover this they will stop using the TV hub as I am

Please get TalkTalk to fix this with the BBC 

[ferguson]

When you tried the box that you said was UHD capable did you check that the content was actually available, as illustrated above? I am not sure why you find the questions about your TV irrelevant. 

This has been escalated to TalkTalk, they should respond tomorrow as I have already said. 

[Ineedhelpfrom]

No uhd content 

No uhd setting in iplayer setting 

Please can this be escalated to someone at TalkTalk 

Thanks 

[ferguson]

Ah. But is there content available with the UHD symbol shown on the iPlayer, like this for example:

.

[Ineedhelpfrom]

This is not a problem with My TV

There is no UHD content with Iplayer on the TV hub but with the Netgem box under Iplayer settings where you select the quality and beta mode, There is  UHD setting BUT NOT on the TV Hub

[fr8ys]

What aspect of iPlayer doesn't work? UHD content?

As requested please provide the TV information so all avenues and links in the chain can be checked.

Thank you

[ferguson]

Can I make a suggestion to give everyone a break? Let's wait until the TalkTalk support team pick this up, hopefully tomorrow and they can advise further.

[Ineedhelpfrom]

My iplayer inbuilt to My TV is not working that is why I was wanting to use the Iplayer in the TV Hub but Iplayer UHD does not work 

I will not be using the TV hub until the issue is fixed

Or a work around is provided 

[fr8ys]

Also have you checked your TVs built in iPlayer to see if that displays UHD content?

If not, could you do so and advise the result.

Thank you.

[fr8ys]

No it's not irrelevant.

As I have said my 2 TVs provide different results. One with UHD, the other without. This I understood was the correct behaviour as only is 4k compliant.

Doing a Google search this morning shows that certain makes of TV and different models within the make also have issues.

If there is a handshake / CEC issue between box and the TV that is not transmitting your TVs spec to the box, so that UHD programmes are not shown, then it is totally relevant.

[Ineedhelpfrom]

Providing My TV details is irrelevant 

The TV Hub needs a software update to fix the Iplayer UHD bug 

This needs to be passed to TalkTalk and needs to be passed To the BBC for a fix

Otherwise I am going to stop using the TV hub