For help with your TalkTalk TV box, channels and apps.
on 20-04-2024 05:27 PM
Hello
All
I wanted to ask has anyone got Iplayer UHD working on the TalkTalk TV hub
Are TalkTalk aware of this ?
Is there any fix for this
Thanks
on 21-04-2024 09:05 PM
Iplayer settings is best quality
Tried enabling beta mode and without beta mode as well
No diffirence
on 21-04-2024 09:03 PM
And what quality do you have iPlayer at within its own settings?
on 21-04-2024 09:01 PM
My Tv is cable of
3840 X 2160
on 21-04-2024 08:58 PM
And what resolution is your TV capable of?
on 21-04-2024 08:16 PM
3840 X 2160
tried all the refresh rates but no difference
on 21-04-2024 06:35 PM
Can you go into the box settings and let us know what resolution the picture is set to please?
on 21-04-2024 06:12 PM
Yes I tried the netgem box
I played mamals program and it was is UHD
My TV model is irrelevant because the TV hub is a newer box than the netgem box so if it is working in the old box why is it not in the TV hub.
Clearly something is broken
Once customers Discover this they will stop using the TV hub as I am
Please get TalkTalk to fix this with the BBC
on 21-04-2024 05:25 PM
When you tried the box that you said was UHD capable did you check that the content was actually available, as illustrated above? I am not sure why you find the questions about your TV irrelevant.
This has been escalated to TalkTalk, they should respond tomorrow as I have already said.
on 21-04-2024 05:15 PM
No uhd content
No uhd setting in iplayer setting
Please can this be escalated to someone at TalkTalk
Thanks
21-04-2024 04:58 PM - edited 21-04-2024 04:59 PM
Ah. But is there content available with the UHD symbol shown on the iPlayer, like this for example:
on 21-04-2024 03:51 PM
This is not a problem with My TV
There is no UHD content with Iplayer on the TV hub but with the Netgem box under Iplayer settings where you select the quality and beta mode, There is UHD setting BUT NOT on the TV Hub
on 21-04-2024 02:25 PM
What aspect of iPlayer doesn't work? UHD content?
As requested please provide the TV information so all avenues and links in the chain can be checked.
Thank you
on 21-04-2024 02:17 PM
Can I make a suggestion to give everyone a break? Let's wait until the TalkTalk support team pick this up, hopefully tomorrow and they can advise further.
on 21-04-2024 02:12 PM
My iplayer inbuilt to My TV is not working that is why I was wanting to use the Iplayer in the TV Hub but Iplayer UHD does not work
I will not be using the TV hub until the issue is fixed
Or a work around is provided
on 21-04-2024 02:02 PM
Also have you checked your TVs built in iPlayer to see if that displays UHD content?
If not, could you do so and advise the result.
Thank you.
on 21-04-2024 01:59 PM
No it's not irrelevant.
As I have said my 2 TVs provide different results. One with UHD, the other without. This I understood was the correct behaviour as only is 4k compliant.
Doing a Google search this morning shows that certain makes of TV and different models within the make also have issues.
If there is a handshake / CEC issue between box and the TV that is not transmitting your TVs spec to the box, so that UHD programmes are not shown, then it is totally relevant.
on 21-04-2024 01:48 PM
Providing My TV details is irrelevant
The TV Hub needs a software update to fix the Iplayer UHD bug
This needs to be passed to TalkTalk and needs to be passed To the BBC for a fix
Otherwise I am going to stop using the TV hub
on 21-04-2024 01:46 PM
Yes the box outputs 4k on android level
Youtube 4k works but Iplayer UHD does not
BBC are going to take more notice If TalkTalk speak to them rather than customers
on 21-04-2024 01:45 PM
If one device works with Iplayer UHD and another device which is meant to be better than the other it should still play Iplayer UHD
Otherwise why would customers upgrade the TV boxes when one thing stops working
on 21-04-2024 01:32 PM
@Ineedhelpfrom as requested can you please also supply the make and model number of your TV.
Thank you.