cancel
Showing results for 
Show  only  | Search instead for 
Did you mean: 

TV Support

For help with your TalkTalk TV box, channels and apps.

Tv box, remote

Juls53
First Timer
Private Message TalkTalk
Message 3 of 3

Hi, I'm having to reboot my tv box every time I turn my tv on, the remote is slow to respond or doesn't respond

2 REPLIES 2

Karl-TalkTalk
Support Team
Staff
Private Message
Message 1 of 3

Hi Juls53

 

Did the advice from fr8ys help ?

 

Thanks  

Karl. 

Check & Report l Our latest Blog l Set Your Preferences l Service Status l Help with your Service l Community Stars

Working From Home Tips


Please log in to My Account if you need to view or pay your bill, manage boosts and track your usage. From My Account you can also check your connection and test your line for any issues in the Service Centre.

0 Likes

fr8ys
Community Star
Private Message TalkTalk
Message 2 of 3

Which box do you have?

 

Why are you needing to reboot the box everytime you use it? What are the box symptoms?

 

Regarding the remote, have you tried new batteries? Have you tried resetting the remote (instructions can be found in the help pages).

 

If the box is playing up and is a YouView one have you tried a YouView Maintenance Reset (https://community.talktalk.co.uk/t5/Articles/How-to-find-maintenance-mode/ta-p/1429347)?

Try the Factory Reset keep recording option.

You will then need to reset your personal settings (such as parental controls / Set antenna Out to On in Settings: Picture and Sound / Surround Sound etc.) and also reset your scheduled recordings (might be worth taking a note of future recordings before doing this so you don’t miss any).

If all else fails then try a full factory reset option, lose recordings.

 

If its another box, try a factory reset from the settings menu.


Hope it works but if not then please let us know and support staff will get back to you.

Please remember to mark Solved Posts with Best Answer. Doing so helps other customers and saves TalkTalk's Support Team time by only looking at unsolved topics. Thanks, Steve (a fellow customer).
0 Likes