Inconsistent wi-fi

[delypo]

I have had  the Huawei HG633 router for nearly 10 years. Whilst the fibre broaband speed coming into the house meets what Talk Talk guarantee, I experience WiFi inconsistency most days, with devices dropping connection, which requires frequent reboots of the old router to re-establish the WiFi connection.

I can see you offer a superior router to your new customers. As a customer of almost 18 years standing, could my old router please be upgraded? Thank you.

DP

[Debbie-TalkTalk]

Hi delypo

Our warehouse team have now advised that we're unable to send any extenders or boosts at the moment, we're sorry, but the team are working to get this sorted out as soon as we can. 

[delypo]

@Debbie-TalkTalk , that's frustrating as it's been almost two weeks now since it was promised. I hope to hear more positive news soon.

Thanks again for your ongoing efforts.

[Debbie-TalkTalk]

Hi delypo

I have escalated this further as there appears to be a delay with sending the WIFI extenders.

Once I have more information then I will post back and let you know. I'm really sorry about the delays.

[Debbie-TalkTalk]

Hi delypo

Apologies again for the delays. I will check on this again tomorrow.

Debbie

[delypo]

Morning @Debbie-TalkTalk 

Thanks for keeping track. No, we are still waiting and not heard anything regarding delivery.

[Debbie-TalkTalk]

Hi delypo

Our warehouse team have escalated this order. Have you received any delivery notifications as yet?

[Debbie-TalkTalk]

HI delypo

I'm really sorry about this. I can see that the order has been sent to fulfillment but not dispatched.

I've now escalated this to our warehouse team and asked that this is sent out ASAP.

[delypo]

Good morning @Debbie-TalkTalk 

As requested I am letting you know that I am  still awaiting the WiFi extenders.

[Debbie-TalkTalk]

Hi delypo

Sorry for the delay.

The wifi extenders are showing as processing, if you haven't received this by Friday then please post back here and let me know.

Thanks

Debbie

[delypo]

Hello @Debbie-TalkTalk 

I am still waiting for the WiFi Booster. Has it been sent?

[Debbie-TalkTalk]

Thanks @delypo 🙂

[delypo]

No worries @KeithFrench thank you , will report back when it arrives

[KeithFrench]

First off @delypo lets wait & see which unit you actually get.

[delypo]

That's great, thank you @Debbie-TalkTalk 

@KeithFrench when the extender arrives, based on your assessment of the results I provided, where do you recommend I position it? 

[Debbie-TalkTalk]

Hi delypo

No problem 🙂

You should receive this within the next 48hrs.

Thanks

Debbie

[delypo]

Thank you again @KeithFrench and @Debbie-TalkTalk for your help. I will look forward to receiving and testing the Wifi Booster to see if this improves speeds throughout the house on the 2.4 GHz frequency.

[Debbie-TalkTalk]

Hi delypo

Thanks for your help @KeithFrench . I can send a WIFI extender.

[KeithFrench]

Hi @Debbie-TalkTalk @Michelle-TalkTalk @Chris-TalkTalk 

This customer has a bigger house than some would really benefit from a Sagemcom FAST266 WiFi Booster to go with his 5364/5464 router. Would this be a possibility?

[delypo]

Hello @KeithFrench 

The router is situated at the front of the house, on its own cupboard shelf, in the lounge with no other electrical equipment in its immediate vicinity.

Moving from that room to the other two rooms mentioned there are no large expanses of metal nor any fish or water tanks.

[KeithFrench]

Hi @delypo 

Your problem was easy to detect from those screenshots, but before recommending a solution, please can you tell me where the router is located. Is there any other electrical equipment near it. Enroute from there to the three rooms that you mention, are there are any large expanses of metal or any fish or water tanks in the way?