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on 26-04-2024 01:48 PM
had email from talktalk saying 'sorry to see you go' and saying contract was being ended but I HAVE NOT MADE ANY REQUEST TO END IT AND DO NOT WANT IT TO BE ENDED. i AM OUT OF THE COUNTRY AND CANNOT PHONE TALKTALK AND LIVE CDHAT DOES NOT SEEM TO BE WORKING. i WILL NOT BE BACK IN COUNTRY AND ABLE TO PHONE BEFERE PROPOSED CONtract end date . need working chat or email address to stop this.
Friday
Unfortunately the way the industry works its a gaining provider led transfer process, and all that is required is a landline number, even though you have had the number with us for a while someone is giving sky the wrong number.
Friday
Yes it is essential.
After providing it to everyone as the main or only point of contact over the last 12 years it would be difficult to notify everyone of a new number.
I don't understand why Talktalk and the other provider can''t get enough information from and about the requestor to be able to find out who they are and thus what number should be transferred. Presumably there is not another person with the same name and living at the same address as me.
Thursday
Is your landline number essential? we can renumber your line which would stop this.
Wednesday
Thanks
I know in the past Openreach have several times sent engineers to another house in the area that has the same name as ours by mistake as they have not checked the full address, street or postcode.
Wednesday
It looks like someone keeps giving your landline number to Sky thinking its theirs, ill contact the network team again.
Tuesday
Correction. back later next week .
Tuesday
The unrequested transfer that you managed to get stopped has been restarted. As before no request from me.
Presume whoever originally wanted it still does and Sky/Talktalk are still tagging request to the wrong account (mine). Any chance of stopping this again. We are still away and still with same problems of communicating, back in UK later this week.
on 02-05-2024 11:47 AM
on 30-04-2024 12:01 PM
Thank you. Communication is difficulty as at present am at sea off Japan with limited mobile cover, 8 hour time difference, and not back in UK until after proposed cancellation date.
on 30-04-2024 11:09 AM
Ok, I will contact our provisioning team to see if they can stop the order.
on 30-04-2024 10:50 AM
Noone else at property and i definately did not contact any alternative supplier
on 30-04-2024 09:41 AM
Hi @pbtalk99
The order has come from Sky , is there anyone at the property who could have placed the order?
27-04-2024 03:53 AM - edited 27-04-2024 04:01 AM
There is an overseas number listed on this page, @pbtalk99 (though 0345 etc should work with the usual 44 and dropping the 0):
https://myaccountholding.talktalk.co.uk/,
However that page is several years old and the opening hours are not currently correct:
Chat should work in the usual way.
There's a link to it on this page. You'll need to calculate when they are actually LIVE rather than a bot etc. Details of current opening hours are listed near the bottom of the page:
https://community.talktalk.co.uk/t5/Articles/How-to-contact-TalkTalk-Broadband/ta-p/2230529
There isn't a contact email address to use.
Some of the contact problems will be showing if you try and reach Talktalk while they are doing overnight work. For example, this weekend:
You can keep track of that from Service Status Dashboard:
https://community.talktalk.co.uk/t5/Service-Status-Dashboard/bd-p/service
on 26-04-2024 11:48 PM
End date not for a few weeks but it is before I am back in UK and have access to my talk talk phone also a 0345 contact number no use outside UK. even if I had enough mobile credit for long call from Japan. Can't find any other working contact method
on 26-04-2024 04:05 PM
What end date did they state, @pbtalk99?
Staff won't be back on here before Monday.