Can't change HomeSafe settings

[CypherFlux]

Hi,

When I try to adjust my HomeSafe security settings (used for blocking or unblocking websites) I get this error when I go to the page:

There was a technical error

We’re sorry and working hard to resolve this. Please try again later.

I cleared my cookies, I tried using another browser, I tried using my mobile signal on my phone to login and I still got the same error. It doesn't even show my settings, it just tells me there's a technical error. 

[Gliwmaeden2]

Please start your own thread, @Michaelco.

[Michaelco]

I have the same problem; have been contacting Talktalk, but still not fixed.

[Ady-TalkTalk]

That's great, thanks for letting us know. 

Ady

[CypherFlux]

Hi,

I was able to access the settings again after a couple of weeks, and I’m still able to access them now.

Thanks again for your help Ady.

[Ady-TalkTalk]

Hi YIMann, if you need me to change some Homesafe settings please start a new topic and I'll be happy to help. 

Ady

[YIMann]

Hello CypherFlux, did TalkTalk ever fix this problem for you? I am having exactly the same problem, and have been unable to change any security settings since early December. I keep getting fobbed off with 'our web engineers are working on  it'. Thanks.

[Ady-TalkTalk]

Of course. It's done. If you need anything else just ask. 

Ady

[CypherFlux]

Hi Ady,

Thanks for your reply. Sorry I am only responding now. I see that you were able to temporarily make changes to the HomeSafe settings (I got 2 emails telling me about it), but unfortunately I'm still unable to see the settings myself.

I have tried using a different browser, and also I tried using the mobile signal on my phone instead of my Wi-Fi to rule out any issues, but I still get the same result. I don't think the device I'm using is the cause of this, because I was able to access the settings a few weeks ago on the device I'm using now (my laptop). Maybe it's because of some setting I have changed on my devices that could be causing it, or a recent update to my devices.

I will try again in a couple of weeks to access it and see if using a different brand of device might allow me to see the settings, but for now could you please remove anything that I have enabled on it like any categories or websites that are blocked (or allowed websites), and make it so there is nothing set there?

Thank you

[Ady-TalkTalk]

Hi CypherFlux, I've tested this on a TalkTalk connection and a non TalkTalk connection and both times I was able to make the changes without error. Are you now able to make changes to your settings?

Ady