Cannot access My Security page, with error "There was a technical error"

[kevvvek]

The error is already for a month but it is not fixed yet. I want to enable HomeSafe but I have no way to do.

[Gliwmaeden2]

Please start your own thread, @Michaelco.

[Michaelco]

Mine is still not working, I have been trying to contact Talk talk. I appear to be communicating with someone (does not seem like a bot), but no solution. 

[Ady-TalkTalk]

Yes apologies I thought I'd updated all the threads concerning this issue. The team are implementing a fix on the 12th March when the next update of MyAccount takes place. 

Ady

[kevvvek]

Hi Ady, is there any update about the error? 

Kevin

[Ady-TalkTalk]

Hi Kevin, in the case of the others who've reported this I've been able to make the changes and I haven't seen the error message. In your case I can't make the change and can see the error. I've sent this over to the incident team to help them with their investigations. 

Ady

[kevvvek]

Hi Ady, 

Thanks for your help. Can you help me to turn on "Kids Safe" please? Thank you. 

Kevin

[Ady-TalkTalk]

Hi kevvvek, if you tell me what you want to enable I can do it for you while we wait for the fix to be put in place.

Ady