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For queries about your TalkTalk broadband service.

Cannot access My Security page, with error "There was a technical error"

kevvvek
Popular Poster
Private Message TalkTalk
Message 8 of 8

The error is already for a month but it is not fixed yet. I want to enable HomeSafe but I have no way to do.

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7 REPLIES 7

Message 1 of 8

Please start your own thread, @Michaelco.

Gliwmaeden2, a fellow customer.

Michaelco
Chatterbox
Private Message TalkTalk
Message 2 of 8

Mine is still not working, I have been trying to contact Talk talk. I appear to be communicating with someone (does not seem like a bot), but no solution. 

mc
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Message 3 of 8

Yes apologies I thought I'd updated all the threads concerning this issue. The team are implementing a fix on the 12th March when the next update of MyAccount takes place. 

 

Ady


Please log in to My Account if you need to view or pay your bill, manage boosts and track your usage. From My Account you can also check your connection and test your line for any issues in the Service Centre.


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Message 4 of 8

Hi Ady, is there any update about the error? 

 

Kevin

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Message 5 of 8

Hi Kevin, in the case of the others who've reported this I've been able to make the changes and I haven't seen the error message. In your case I can't make the change and can see the error. I've sent this over to the incident team to help them with their investigations. 

 

Ady


Please log in to My Account if you need to view or pay your bill, manage boosts and track your usage. From My Account you can also check your connection and test your line for any issues in the Service Centre.


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Message 6 of 8

Hi Ady, 

 

Thanks for your help. Can you help me to turn on "Kids Safe" please? Thank you. 

 

Kevin

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Ady-TalkTalk
Support Team
Staff
Private Message
Message 7 of 8

Hi kevvvek, if you tell me what you want to enable I can do it for you while we wait for the fix to be put in place.

 

Ady


Please log in to My Account if you need to view or pay your bill, manage boosts and track your usage. From My Account you can also check your connection and test your line for any issues in the Service Centre.


0 Likes