Broadband help

MarkLead · ‎21-11-2023

Hello,

Would someone be able to assist me please? I have a pair of PT200AV Talktalk powerline adapters and one has no lights on. Could I get a replacement?

Thanks!

Karl-TalkTalk · ‎28-11-2023

Hi Mark,

Just following up, did the adapters resolve the issue for you.

Thanks

Karl.

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Please log in to My Account if you need to view or pay your bill, manage boosts and track your usage. From My Account you can also check your connection and test your line for any issues in the Service Centre.

Karl-TalkTalk · ‎27-11-2023

Hi Mark,

Have the adapters arrived ok ?

Thanks

Karl.

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Working From Home Tips

Please log in to My Account if you need to view or pay your bill, manage boosts and track your usage. From My Account you can also check your connection and test your line for any issues in the Service Centre.

Karl-TalkTalk · ‎22-11-2023

Thanks again 🙂

Karl.

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Working From Home Tips

Please log in to My Account if you need to view or pay your bill, manage boosts and track your usage. From My Account you can also check your connection and test your line for any issues in the Service Centre.

MarkLead · ‎22-11-2023

Done

Karl-TalkTalk · ‎22-11-2023

You're Welcome 🙂

Regards

Karl

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Working From Home Tips

Please log in to My Account if you need to view or pay your bill, manage boosts and track your usage. From My Account you can also check your connection and test your line for any issues in the Service Centre.

MarkLead · ‎22-11-2023

Thanks a lot!

Karl-TalkTalk · ‎22-11-2023

Hi Mark,

I've also sent you a quick survey via PM.

Regards,

Karl.

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Working From Home Tips

Please log in to My Account if you need to view or pay your bill, manage boosts and track your usage. From My Account you can also check your connection and test your line for any issues in the Service Centre.

Karl-TalkTalk · ‎22-11-2023

Hi Mark

A replacement set of adapters are on the way.

Thanks

Karl.

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Working From Home Tips

Please log in to My Account if you need to view or pay your bill, manage boosts and track your usage. From My Account you can also check your connection and test your line for any issues in the Service Centre.

MarkLead · ‎22-11-2023

Hi,

Yes - tested on a few sockets. No lights appear.

Mark

Karl-TalkTalk · ‎22-11-2023

Hi

Can you confirm you have tested in another socket and the unit is totally dead, and I can get a set dispatched to you.

Regards,

Karl.

Check & Report l Our latest Blog l Set Your Preferences l Service Status l Help with your Service l Community Stars

Working From Home Tips

Please log in to My Account if you need to view or pay your bill, manage boosts and track your usage. From My Account you can also check your connection and test your line for any issues in the Service Centre.

MarkLead · ‎22-11-2023

I cannot remember how long exactly. They were sent from TalkTalk when I had TV package.

Debbie-TalkTalk · ‎22-11-2023

Hi MarkLead

I'm sorry to hear this.

Can I just check, how long have you had the powerline adapters for?

Did you purchase these from the TalkTalk online store or were these sent out to you by TalkTalk?

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Broadband help

POWERLINE ADAPTERS PT200AV