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Broadband help

For queries about your TalkTalk broadband service.

WIFI OPTIMISATION

Chris1012
Conversation Starter
Private Message TalkTalk

on ‎12-04-2024 10:24 AM

Message 83 of 83

I recently switched to Talktalk broadband and I'm having issues with WIFI optimisation and channel hopping causing certain devices to disconnect from the WIFI network. From reading these pages I understand that a Talktalk employee can disable this feature on my router? Please can this be actioned?

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Chris1012
Conversation Starter
Private Message TalkTalk
In response to Chris-TalkTalk

on ‎12-04-2024 12:02 PM

Message 81 of 83

Hi Chris,

 

The device is only a few feet away from the router. I had a similar issue with my previous ISP/router (SKY) and it was partly solved by setting the channel number in the router (it would still disconnect, but not as often). It's not a big issue since the device (a 3D printer) isn't used everyday and a restart makes it connect again to the wifi.

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Chris-TalkTalk
Support Team
Staff
Private Message

on ‎12-04-2024 11:48 AM

Message 82 of 83

Hi Chris,

 

I'm sorry, we are unable to disable wifi optimisation at the moment. Approximately how far are the device experiencing the disconnections, from the router?


Chris

Chris, Community Team 

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