Home phone not working

[BEAVES]

Since moving house and being issued a new number, I have not been able to dial out on my landline.  I have had an engineer visit and he said nothing wring with equipment, he would get OpenReach on the case.  I then reported it again last week on live chat and was told that a manager would contact me to resolve in the next 3 business days, that was the deadline yesterday and no call back from a manager.  I have the transcript of the conversation.  I really want to change provider if TalkTalk aren't going to get it fixed pronto.

[Michelle-TalkTalk]

Good afternoon,

Can I just confirm if the voice service is now working ok for you?

Thanks

Michelle

[Michelle-TalkTalk]

Morning,

I'm sorry for the delay. I've escalated this over to our Faults Escalation Team now and will post back as soon as we receive an update. It's possible that the team may also try and contact you directly.

Thanks

Michelle

[Debbie-TalkTalk]

HI BEAVES

Thanks for the Private Message.

Can I just check, is there a dial tone and can you receive inbound calls?

[Debbie-TalkTalk]

Hi BEAVES

I'm really sorry to hear this.

Please can you add your name, TalkTalk landline number and account number to your Community Profile, we can then take a look at this for you.

Thanks

Debbie