email to my talktalk.net email account is being blocked

[jncape]

email from domain @churchofscotland.org.uk to my talktalk.net email account is being blocked , with error code :

cm7nec gave this error

y9ICrQIkiXOr4y9ICrE1

Can you help?

Thanks.

J Cape

[Ady-TalkTalk]

Hi jncape, sorry for the delayed response. I was on leave yesterday. 7 day scan shows nothing. I've dropped a message to the email admins to check for more on their systems. 

Ady

[Gondola]

I've alerted TalkTalk Support for you by placing a message in their workflow. I hope Ady will be able to respond from Wednesday morning onwards.

[jncape]

Hi Ady - it's happening again!!

cm7nec rejected your message to the following email addresses:

There's a problem with the recipient's mailbox. Please try resending the message. If the problem continues, please contact your email admin.

cm7nec gave this error:
6ttZsKsvfbwcD6ttZsJgMM Content rejected (TT992)

The sender was also the same as last time,  from domain @churchofscotland.org.uk

I can send full diagnostics if that would help.

Thanks, J Cape

[Ady-TalkTalk]

I've had confirmation that this issue should now be behind us. Please let me know if you are still being advised that mail cannot be sent due to TT992 errors. 

Ady

[Ady-TalkTalk]

Hi jncape, I've added the email address to the incident thanks for providing it. 

Ady