Are there uplink/upload speed issues?

[CorleoneUK]

People on the other end of VOIP calls (MS Teams, WhatsApp, etc.) often complaint that my voice keeps breaking up or lags.

It shows me on the router that I have an uplink of 14 Mbps but, the issue persists.

Also, when I try to do any line or other test using the TalkTalk portal, it keeps saying go to your Eero which is strange as I haven't been given an Eero. I have the regular black WIFI router.

What could be wrong?

[Gliwmaeden2]

Staff will reply after the weekend  @CorleoneUK.

I'll make sure that this is in the queue for attention again. 

[CorleoneUK]

I thought that new thing on the router was showing my regular phone line. It wasn't there in my earlier router so got confused.

[CorleoneUK]

The line has started disconnecting again... Twice already in the last 5 mins.

My connected downstream speed until then was around 58 Mbps but, after the 1st disconnection it bumped up to 68 Mbps and after the 2nd disconnection has bumped up to 70 Mbps.

The engineer who had come to fixed this issue for me earlier said that TalkTalk had changed some connection values like SNR, etc. which caused the line to be unstable and hence the frequent disconnections. He reset the line to default values and the line was stable again until today.

Have you guys done some changes again from the backend?

[Chris-TalkTalk]

Thanks, but you don't have a VoIP service do you?

Chris

[CorleoneUK]

Yes, Chris!

[Chris-TalkTalk]

Hi CorleoneUK,

Just to confirm, is that from the router settings? 

Chris

[CorleoneUK]

Yes, received the router and have set it up. Also, an Openreach engineer had come to take a look at the line and he said TalkTalk had changed some settings which was affecting the line stability. He has reset it and since then the line is stable with decent speed.

But, I think my phone line is disabled.

This is what it shows me on the new router which I'm sure wasn't the case earlier. Any thoughts?

[Debbie-TalkTalk]

Hi CorleoneUK

I'm really sorry for the delay.

Have you received the router since your last post?

[CorleoneUK]

Hi Michelle,

The line has dropped twice today and it's currently working at a pathetic speed if at all you call this working

[CorleoneUK]

Not yet!

[Michelle-TalkTalk]

Morning,

Has the router arrived?

Thanks

Michelle

[Debbie-TalkTalk]

Hi CorleoneUK

I can't see the tracking number yet. You should also receive a text message with the delivery notification.

[CorleoneUK]

Can you share a tracking number, please?

[Debbie-TalkTalk]

Hi CorleoneUK

The router is on its way, please allow 24-48hrs for this to arrive.

Let us know how the connection compares with this router.

Thanks

Debbie

[CorleoneUK]

Yes, please!

Thanks Michelle.

[Michelle-TalkTalk]

Morning,

I'm sorry to hear this. I've re-run the line test now which is clear, however I can still see re-connections on the line. Would you like us to send a replacement router to see how this compares and to rule this out?

Thanks

Michelle

[CorleoneUK]

5, 6 line disconnects and counting...

[CorleoneUK]

The line restarted the third time in the last one hour. The router's log shows this:

Please help resolve this issue.

[CorleoneUK]

It was seeming to be a bit better. But, now I my line disconnected several times and so I ran the line test this is where I ended.

Not sure what to do now.

[Michelle-TalkTalk]

Morning,

I'm sorry to hear this. Would you like us to send a replacement router for testing purposes to rule this out?

Thanks

Michelle