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on 12-04-2024 06:12 PM
People on the other end of VOIP calls (MS Teams, WhatsApp, etc.) often complaint that my voice keeps breaking up or lags.
It shows me on the router that I have an uplink of 14 Mbps but, the issue persists.
Also, when I try to do any line or other test using the TalkTalk portal, it keeps saying go to your Eero which is strange as I haven't been given an Eero. I have the regular black WIFI router.
What could be wrong?
yesterday
Staff will reply after the weekend @CorleoneUK.
I'll make sure that this is in the queue for attention again.
yesterday
I thought that new thing on the router was showing my regular phone line. It wasn't there in my earlier router so got confused.
yesterday
The line has started disconnecting again... Twice already in the last 5 mins.
My connected downstream speed until then was around 58 Mbps but, after the 1st disconnection it bumped up to 68 Mbps and after the 2nd disconnection has bumped up to 70 Mbps.
The engineer who had come to fixed this issue for me earlier said that TalkTalk had changed some connection values like SNR, etc. which caused the line to be unstable and hence the frequent disconnections. He reset the line to default values and the line was stable again until today.
Have you guys done some changes again from the backend?
on 07-05-2024 03:05 PM
Thanks, but you don't have a VoIP service do you?
Chris
Chris, Community Team
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on 07-05-2024 03:00 PM
Yes, Chris!
on 07-05-2024 01:59 PM
Hi CorleoneUK,
Just to confirm, is that from the router settings?
Chris
Chris, Community Team
Our latest Blog l Share your Ideas l Service Status l Help with your Service l Community Stars l Set your preferences
on 07-05-2024 12:34 PM
Yes, received the router and have set it up. Also, an Openreach engineer had come to take a look at the line and he said TalkTalk had changed some settings which was affecting the line stability. He has reset it and since then the line is stable with decent speed.
But, I think my phone line is disabled.
This is what it shows me on the new router which I'm sure wasn't the case earlier. Any thoughts?
on 07-05-2024 09:23 AM
Hi CorleoneUK
I'm really sorry for the delay.
Have you received the router since your last post?
on 03-05-2024 02:47 PM
Hi Michelle,
The line has dropped twice today and it's currently working at a pathetic speed if at all you call this working
on 03-05-2024 01:44 PM
Not yet!
on 03-05-2024 08:47 AM
Morning,
Has the router arrived?
Thanks
Michelle
on 01-05-2024 06:39 AM
Hi CorleoneUK
I can't see the tracking number yet. You should also receive a text message with the delivery notification.
on 30-04-2024 06:24 PM
Can you share a tracking number, please?
on 30-04-2024 08:25 AM
Hi CorleoneUK
The router is on its way, please allow 24-48hrs for this to arrive.
Let us know how the connection compares with this router.
Thanks
Debbie
on 30-04-2024 08:17 AM
Yes, please!
Thanks Michelle.
on 30-04-2024 07:01 AM
Morning,
I'm sorry to hear this. I've re-run the line test now which is clear, however I can still see re-connections on the line. Would you like us to send a replacement router to see how this compares and to rule this out?
Thanks
Michelle
on 29-04-2024 11:28 PM
5, 6 line disconnects and counting...
on 29-04-2024 10:18 PM
The line restarted the third time in the last one hour. The router's log shows this:
Please help resolve this issue.
on 29-04-2024 09:53 PM
It was seeming to be a bit better. But, now I my line disconnected several times and so I ran the line test this is where I ended.
Not sure what to do now.
on 26-04-2024 07:13 AM
Morning,
I'm sorry to hear this. Would you like us to send a replacement router for testing purposes to rule this out?
Thanks
Michelle