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Not receiving all emails

rogerjeynes
Visitor
Private Message TalkTalk
Message 7 of 7

For some reason, emails from certain senders are no longer getting through to me despite having had no issue with these senders for years. They are all within my address book. I've tried turning off AV and Firewall, plus the obvious Spam/Junk folder checks but to no avail, so any help would be appreciated.

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6 REPLIES 6

Message 1 of 7

Thanks rogerjeynes. 

 

Ady


Please log in to My Account if you need to view or pay your bill, manage boosts and track your usage. From My Account you can also check your connection and test your line for any issues in the Service Centre.


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Message 2 of 7

Will do. Thanks.

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Message 3 of 7

I've had confirmation that this issue should now be behind us. Please let me know if you are still being advised that mail cannot be sent due to TT992 errors. 

 

Ady


Please log in to My Account if you need to view or pay your bill, manage boosts and track your usage. From My Account you can also check your connection and test your line for any issues in the Service Centre.


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Message 4 of 7

Thanks I've added those to the incident. I'll post back when I have any updates.

 

Ady


Please log in to My Account if you need to view or pay your bill, manage boosts and track your usage. From My Account you can also check your connection and test your line for any issues in the Service Centre.


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Message 5 of 7

Two addresses that I know about, detailed below. I've now provided them with another account.

glassesdirect.co.uk

selectspecs.com

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Ady-TalkTalk
Support Team
Staff
Private Message
Message 6 of 7

Hi rogerjeynes, we have an open incident for this. Please provide the senders email domain i.e. the bit after the @ symbol.

 

Ady


Please log in to My Account if you need to view or pay your bill, manage boosts and track your usage. From My Account you can also check your connection and test your line for any issues in the Service Centre.


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