Hi @Mmatt , @Pez30 , @Bferen , @Frankafrank , @Rusty_2 , @Glendevonfrank , @Glenda5 , @Cathcol , @SCBierton13 , @Suezz , @Chevy1 Can you all please confirm if you have tried the following : removing the aerial = Y/N remove the ethernet = Y/N reboot =...
If you have successfully signed into Apps such as ITVX and you are asked for a PIN number, this may be due to Parental Controls being set up during set up. The Box default PIN is 1234. Try this to access and unless you require Parental Controls to be...
For those wondering how to get ITVX on their boxes the short answer is you can't. This is the advice I have been giving other customers which may help. ITV updated the app and the software they use is no longer compatible with the YouView box hardwar...
Connected with TT pwerline adapters on nowtv app and the same problem occurs occasionally with BBC player.
Android TV, I only get sound but no picture on radio channels.On my TV, Freeview shows channels so it's an issue through TalkTalk or Android TV.I've changed my HDMI cable, still no picture on radio channels. Any fix?
Recently, only on BBC channels, the picture has begun to break up making it unwatchable. The message “ Bad Signal” appears on the screen. All other channels are unaffected. The fault is intermittent. I have a 4G Talktalk box.Is this a Talktalk proble...
1. Does talktalk Tv operate in HD?2. Can you record two channels while watching another tv channel?3.Will the price of Fibre 65 plan change during the contract term/period?
Hello,my tv box now takes more than 1 minute to open an app and it crashes out of apps regularly. It is over 6 years old. I would like a replacement box so I’m not waiting longer and so my viewing is not constantly interrupted with crashing.
3 weeks of having the new talktalk box and have logged this with the helpline on many occasions and spend more time switching the box off and on and factory resets and have now unplugged this box. The helpline say they have never had this issue befor...
I have had the android box about a month but for the past week to 10 days all I get is a green screen, I have changed HDMI cable turned it around and tried switching off and on at the mains, until I can get a fix I am going to reconnect my netgem box
Poor quality on apps though fire stick but fine on tablet
Even with an aerial booster we get pixelling on bbc channels. Tried aerial direct to TV and all OK. New Netgen box seems be a pronlem
HI I have just renewed my contract this afternoon - Fibre 65. I previously was on Fibre 65 but am being sent a new box as I have an old box. Put the TV on this evening and I have sound but saying no signal. I have taken the ariel out of the TV box an...
Have just fitted replacement 4k Box. Will record but there is no High Definition for either BBC or ITV Channels. Just watching ITV on Channel 3 with a blurry picture. Have scanned Channels again but no change. Can anyone help ?
i have the new hub box askedfor the one that can record the recordings are not watchable stop starting freezing up i have purchase memory disc from a genuine outlet and not a cheap one from ebay and it has been formated also the play back is hit and ...
When viewing channels in HD the picture seems to stutter ? ………..
when i switch my tv hub on it connects and then the screen goes blank for a few seconds and then comes back on again. it keeps doing this untill i switch off again and back on
The sound on channel 21 has gone . The Picture is OK but no sound . Tried retuning all channels -no effect. Tried picture quality on Channel 21 showed strength 25/26 Quality 99/100.. Any Ideas what to do next. It only started yesterday , prior to tha...
so i have received my new replacement tv box as itv x no longer available on my original youview box,tried everything to get BBC iPlayer to show 4K UHD content but doesn't, i'm convinced these boxes are NOT 4K UHD compliant!
Hi, So I've installed my new TV hub, but seem to have a problem with BBC iplayer showing UHD content?, it went through updates and re set its self several times, but no joy! My netgem box was and is fine, shows UHD content, also checked the iplayer v...
Hi TalkTalk community, I'm a very recent customer using the TalkTalk TV Hub device and I'm very disappointed with the picture quality coming from the TV Hub box, so I thought I could ask for some guidance and support in case there's something that ca...
Hi, I have a 4k TV, I've tried to set the resolution on my talktalk 4k box to 3860x2160 30hz but states HDCP 2.2 compatibility issue and will only let me set to FHD via the HDMI port on the TV. Is this normal on these boxes or should I buy a HDMI spl...
HiMy youview box is very very hot and sound started going up and down but now the picture and sound are freezing .
A programmed recording has run but returns a black screen (ie no picture or sound). If you try to record a terrestrial TV programme whilst watching an App programme (eg in my case Neighbours on Prime) Youview registers a recording that when you try t...
I've setup my TV box, the Hub version that comes with the full fibre service. I know it's a 4k HDR box but HDR appears to be enabled permanently. Is there a way to stop this so HDR is only presented on an HDR broadcast? HDR on standard def bbc1 for e...
Hi there.I have Sky TV at present, which is good, but very expensive. I am considering a change, and as I have TT Fibre 150, I was considering Now Sports. I have tried phoning, and tried the online help, but nobody seems to be able to answer the ques...
Netgem tv box picture frequently pixelating and is unwatchable. Retuning makes no difference. This does not happen when connected direct to tv. Any advice would be appreciated.
HiI received my new box last week, somewhere during the set up process it mentioned vivid colour for UHD viewing. I find that this is too vivid when watching Netflix etc via this box, it is much brighter than Netflix on my 4K TV App.Is there a way I ...